no team viewer support

wwwjaimesilva
wwwjaimesilva Posts: 3
in General questions

since the software asked the migration of devices into the new platform i cant see my devices online anymore. Ive reached out to support TeamViewer and unfortunately there was no feedback. i must sy that i do not recommend this software at all, it doesnt work and there is no reliable support.

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,269 Moderator ☑

    Hi @wwwjaimesilva ,
    Thanks for your post and we're sorry to hear about the negative experience with our support team.

    Please send me via private message the ticket number, we can forward your feedback internally to the designated team.

    Regarding the issue, we would need more details to help you.

    • What is the OS of the migrated devices?
    • Are they on the newest version of TeamViewer?

    If the devices aren't in the newest version, please update them all.

    Let us know if the issue persists after it.
    Best, Carol


    Portuguese Community Moderator

  • wwwjaimesilva
    wwwjaimesilva Posts: 3

    Hi Carol, the issue is on one hand that i used to be able to wake the devices. Now after the migration that functionallity is not working anymore. Another thing, the devices have the host on so i used to be able to force the remote support with no intervention from the user. Now that is also not posible. Functionality is not working anymore. The app, just is not worth it anymore because everything that used to make it distinguish from the market, doesnt work anymore.

  • .Carol.fg.
    .Carol.fg. Posts: 1,269 Moderator ☑

    Hi @wwwjaimesilva ,
    Thanks for the additional details!

    Please know that the wake-on-LAN feature requires a license.
    If the system isn't recognizing your license activation, we advise you to contact our support team for help.
    The step by step to configure wake on LAN you can find here: https://www.teamviewer.com/en-us/solutions/use-cases/wake-on-lan/#qalist-122f6cd22d-item-a4274d4203

    It is possible to configure Easy Access for Hosts by following the steps in the article https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-control/provide-unattended-remote-support/ .
    If you need help with this configuration, we would be happy to assist you.

    Let us know how it goes. 🙋‍♀️
    Best, Carol


    Portuguese Community Moderator

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