Setup Entra ID SSO and Entra ID SCIM but unable to login

mrkvd16 · 2024-11-22T10:21:49+00:00

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Hi,

we have a new Tensor license with SSO and i've setup SSO with Entra ID and also setup the SCIM. The user is provisioned with the correct group so the SCIM seems to be working. The SSO is setup like described in the manual and the domain is verified. When the user tries to login the user is presented a screen to create a new Entra ID Enterprise App and not use the already created app. I've tried creating a suppor ticket but no response yet. Does any of you maybe have come on this issue and made it work?

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Accepted answers

.Carol.fg.

Hi @mrkvd16 ,
Thanks for your reply!

We forward your message internally.
Our support team will contact you directly via ticket to help you better. We checked with them, and further investigation is needed.

We thank you for your patience and understanding.
Let us know how it goes, and don't hesitate to post again in our Community whenever needed!
Best, Carol

All comments

.Carol.fg.

Hi @mrkvd16 ,
Thanks for your reply!

We forward your message internally.
Our support team will contact you directly via ticket to help you better. We checked with them, and further investigation is needed.

We thank you for your patience and understanding.
Let us know how it goes, and don't hesitate to post again in our Community whenever needed!
Best, Carol

.Carol.fg.

Hi @mrkvd16 ,
Thanks for reaching out to us and we're sorry to hear your ticket wasn't replied yet.

Could you send me the ticket number via private message?

Regarding the issue, we would need more details in order to help you.
For the time being, please know that the instructions from TeamViewer Classic UI and TeamViewer Remote UI are slightly different:

Please make sure to follow the correct steps.

I'm looking forward to your reply! 😄
Best, Carol

mrkvd16

Hi @.Carol.fg. ,

Thanks for your response! I've sent you the ticket number via private message. I saw i made mistake with the txt record and the custom generated verification record. I've now created a txt record with the customeridentification number. When i check the details of my domain i see a txt record which doesn't contain my custom created identifier. Do i wait now or do i need to validate the record?

Kind regards,