No activation email, Request to cancel ordered purchase

Leung33851

I am writing to request cancel order, I did not receive any activation email, and waste hours tried to sign in and stuck in adding trusted devices.

Even don't have an account to open ticket, the bot just told me not paying for the service, go to the community.

Very not satisfying service. Please cancel the order and the subscription.

Order ID:[Removed as per Community Guidelines]

Payment method: Credit Card

Akiho

Hi @Leung33851,

Thank you for reaching out to the Community, and we are sorry to hear about the inconvenience with the onboarding process. 

Please know that we cannot assist in licensing cases here in the Community for security and privacy reasons.

Therefore, please contact our support team directly via chat or phone for further assistance in your case.

We appreciate your understanding in this process.

Best,

Akiho

P.S. We do not allow the upload of personal information to this forum in order to protect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.