how do I activate my license? I just bought one

alox · 2024-12-02T06:01:45+00:00

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I get an error code, i don't have a company, i used to have a free account and today I got my license, how do I fix this? "Sorry, the license couldn’t be activated. Account has an existing company configuration, which is incompatible with this license. Please use an account without a company setup".

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Akiho

Hi @alox,

Thank you for reaching out to the Community.

To begin with, could you please sign in to the TeamViewer application to check your TeamViewer account status with a license?

To find your TeamViewer account status, please navigate to the human icon(1) in the top-right corner and go to Edit profile(2) and License(3):

If the license type you pursued is shown as Active, your TeamViewer account has already been activated with a license. Please try to start using a licensed TeamViewer account.
If it still shows as free and you cannot activate a license due to the error message, we highly recommend getting in touch with our support team for further assistance.

Hope you find this helpful.

Please keep us updated on how this goes.

Best,

Akiho