License Plan

The fact is that the subscription did not suit us and we would like to get our money back. We wrote to you a few days ago and did not receive a response. Please apply for a 7-day money back guarantee.

Best Answer

  • Akiho
    Akiho Posts: 1,413 Moderator
    Answer ✓

    Hi Павло,

    Thank you for reaching out to the Community, and we are sorry to hear about your experience.

    For a 7-day back guarantee, please contact our support team directly, as we cannot proceed with any license cases in the Community for security and privacy reasons.

    Kindly sign in with your licensed TeamViewer account to generate a support ticket via the below link:

    📩 Submit a support ticket

    If you have any difficulties submitting a support ticket, please try again to contact our customer support team by the following methods: phone or chat.

    Thanks in advance.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

Answers

  • Akiho
    Akiho Posts: 1,413 Moderator
    Answer ✓

    Hi Павло,

    Thank you for reaching out to the Community, and we are sorry to hear about your experience.

    For a 7-day back guarantee, please contact our support team directly, as we cannot proceed with any license cases in the Community for security and privacy reasons.

    Kindly sign in with your licensed TeamViewer account to generate a support ticket via the below link:

    📩 Submit a support ticket

    If you have any difficulties submitting a support ticket, please try again to contact our customer support team by the following methods: phone or chat.

    Thanks in advance.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • thanks