Do channel group available in Tensor?

AntonyMak
AntonyMak Posts: 4
in General questions

Hi All,

We want setup a channel group to reserve some channels for IT support. But it seem not available in Tensor?

Thanks and regards,

Antony

Answers

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hi @AntonyMak,

    Channel groups are not available for Tensor, as Tensor is agent-based and not channel-based.

    This means that if you have X Tensor agents, you can do X concurrent sessions. Each Tensor agent (user)

    Basically, each agent behaves like a channel, so there's no room for usage conflicts.

    Let me know if you have any further questions! I'll be happy to assist.

    /JeanK

    Community Manager

  • AntonyMak
    AntonyMak Posts: 4

    Hi JeanK,

    Thanks for your reply. I have no concept on Tensor agents. We have Tensor Agents 5 + Remote Access User 55. As I know we can have 60 concurrent sessions. What is the different of agents and remote access user? How can I reserve some channels for IT support?

    Thanks and regards,
    Antony

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