Do channel group available in Tensor?

Question

Hi All,

We want setup a channel group to  reserve some channels for IT support.  But it seem not available in Tensor?

Thanks and regards,

Antony

AntonyMak · Answer

Hi JeanK,

Thanks for your reply. I have no concept on Tensor agents. We have Tensor Agents 5 + Remote Access User 55. As I know we can have 60 concurrent sessions. What is the different of agents and remote access user? How can I reserve some channels for IT support?

Thanks and regards,

Antony

JeanK · Answer

Hi @AntonyMak,

Channel groups are not available for Tensor, as Tensor is agent-based and not channel-based.

This means that if you have X Tensor agents, you can do X concurrent sessions. Each Tensor agent (user)

Basically, each agent behaves like a channel, so there's no room for usage conflicts.

Let me know if you have any further questions! I'll be happy to assist.

/JeanK