My bank account has been charged.
Hi @Kaltenbach_2025,
Thank you for reaching out to the Community.
To begin with, could you please double-check the spam folders on your email to see if the purchase email can be located there?
If the issue persists, please contact our support team for further assistance.
Should you have any other questions using TeamViewer, please feel free to share them here in the Community again.
Best regards,
Akiho
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