Why the app keeps signing out?

A1exroman_
A1exroman_ Posts: 2
in General questions

Hi. Every time after I use team viewer, the app keeps signing out. Next time I use the app again I have to sign in once again.

Can I stay signed in for a longer period of time even if I close the app after using it? Thanks.

Best Answers

  • Nadin_W
    Nadin_W Posts: 919 Moderator ☑
    Answer ✓

    Hello together,

    Thank you all for your messages.

    We forwarded you cases to our development department, which has confirmed that they are working on it.

    Please keep your TeamViewer client updated to ensure you do not miss the fix as soon as it is available.

    You'll find all Changelogs here: Changelogs

    We are very sorry for any inconvenience.

    If you have any questions about TeamViewer or need more information, please feel free to contact us again.

    Best,
    Nadin

    German Community moderator 🖤 Moderatorin der deutschsprachigen Community

  • JeanK
    JeanK Posts: 7,068 Community Manager 🌍
    edited January 24 Answer ✓

    Hi all,

    We're aware of an issue that caused the "stay signed in" feature to not work as expected in some cases. We rolled out a fix for this today. Our apologies for the inconvenience.

    Our team is also working on some other issues that have been reported, with TeamViewer being signed out unexpectedly.

    Note that if your company uses Single-Sign-On, the sign-in duration is set by your corporate policies.

    I'll keep you updated as soon as we have more to share. 

    We thank you for your patience and trust as we work to fix the issue as soon as possible.

    /JeanK

    Community Manager

«1

Answers

  • JSS51
    JSS51 Posts: 5

    HI all,

    I have 3 totals TV clients and and an issue with my TV Client running on my Windows 11 Home version (build 10.0.2261). The issue is my TV Client keeps signing itself out after a day or two. I don't see that my Laptop has rebooted when this occurs. If I bring up the TV app I just have to click on the login prompt and it logs back in successfully.

    My other two older Windows Devices running the same version of TV 15.39.3 are working perfectly. Any thoughts on what I can check to keep TV from signing out?

    Thanks

  • JeanK
    JeanK Posts: 7,068 Community Manager 🌍
    edited January 9

    Hi @JSS51,

    Welcome to the Community!

    This could be something related to the login cache not being saved properly.

    I'd recommend:

    1. Uninstalling TeamViewer following the Basic Uninstall Instructions
    2. Deleting the TeamViewer entries following the Advanced Uninstall Instructions
    3. Checking in C:\Program Files\TeamViewer if there is any file. If yes, delete it.
    4. Reinstalling TeamViewer from our website here: https://www.teamviewer.com/en/download

    Let me know if this has worked for you!

    /JeanK

    Community Manager

  • JSS51
    JSS51 Posts: 5
    edited January 9

    Hi Jeank,

    I attempted your suggestions and my Teamviewer Client still signs out after 1-7 days on this recently purchased Windows Laptop.

    I have also made google searches to keep TV from auto signing off. So in addition I have also:

    turned off (Internet Protocol Version 6 (tcp/ipv6) but this hasnt made any improvement.

    Any other options I can try?

    Thanks

  • JeanK
    JeanK Posts: 7,068 Community Manager 🌍
    edited January 9

    Hi @JSS51,

    I'll touch base with our dev team to check the best troubleshooting method.

    Did you install the 32-bit or the 64-bit TeamViewer version on the impacted device?

    /JeanK

    Community Manager

  • JSS51
    JSS51 Posts: 5
    edited January 9

    Thanks JeanK,

    64 Bit,

    FYI, The current version I am on and still getting logged out is 15.40.8 3/22/2023.

    Have a good day.

  • ToPe
    ToPe Posts: 1
    edited January 9

    Any updates to this? I'm experiencing the same issue.

  • max_optimus
    max_optimus Posts: 3
    edited January 9

    got same on latest version - after 14 work good - will recheck but think it was latest;

    and today on his own start autologout remote PC user after close TV window (connection); (before got strange autolock or logout on main PC too);

    pls explain is TV team do wrong or hacked //// ?????

    or it's windows on his own added gp rules etc ????

    try set TV setting on remote to never (but still autologout) - prev. had autolock auto on remote and it never lock it.... and now looks like TV-team decided to autologout all without any notify and option to set it back ... [removed per Community Guidelines].


    I can switch to **Third Party Product** but TV you lost users on such stupid things... it's very wrong politics.....

  • max_optimus
    max_optimus Posts: 3
    edited January 9

    ____

    recheck settings; add my acc to white list etc; and now no logout;

    not sure what cause it; and what fix; or maybe you de that on TV servers side; now no logout;

    but also found huge CPU usage (one core thread) on dwm.exe only when connected with TV (on remote PC) - previous TV use CPU low and dwm use 0 cpu; mans you do buggy and testers and devs looks like smoke and release so issued options;

    still think you break all on TV server-side - strange how it possible but looks like; (later will recheck what version use before but I think it was last and you broke all on 30-31 Dec 2023....) - still TV good transfer quality etc - but looks like your best was old XP 6 or 9 version all other is perfomance broken.... fix this too on priority :)

  • max_optimus
    max_optimus Posts: 3
    edited January 9

    __

    small update maybe all issues when remote PC on low memory;

    restarted PC and dwm.exe use 0 CPU and TV small usage - how it must be;

    what about alocate more mem and use it for app instaed of bad windows;

  • JCheney
    JCheney Posts: 4
    edited January 9

    I also have this issue. 15.48.5 every day when I sign in to my computer TV is logged off. I am closing(exit) it from the task tray and relaunch and it opens signed in. Please fix this annoyance.

    This did not happen with v14.

  • Kryptekk
    Kryptekk Posts: 11
    edited January 9

    This is happening to me on mac version 15.52.3 - i have 10 machines...all doing the same windows and mac.

  • Kryptekk
    Kryptekk Posts: 11
    edited January 9

    This is still happening 15.53.7 5.26.24….The problem is Version 15 as a whole.

  • Kryptekk
    Kryptekk Posts: 11
    edited January 9

    I can confirm now that while I have a session open all day long…the actual application signs out in the background. Doesn't affect anything with the current remote session going on….but I have to click inside the password box and it suddenly grays out…and in a few seconds auto logs me in, in order to see my list of saved machines and start a second remote session with another machine. (version 15.53.7 on mac)

  • Daniel_Forrer
    Daniel_Forrer Posts: 1
    edited January 9

    I have the same issue on a windows 10. I'm running version 15.54.6 (64-bit). It's really annoying. Do we have any update on this?

  • simonmason
    simonmason Posts: 1
    edited January 9

    Jumping on the end of this to say that I have the same issue on a Mac Studio running 15.55.3 - but has happened with many previous versions in 15. TeamViewer logs itself out. And as described above I have to click on the password box, which then grays out without me typing the password and logs itself back in. Hoping that someone updates this thread in the future with a solution. Thanks.

  • Pardalll
    Pardalll Posts: 3
    edited January 9

    Hello version 15.58.4 is facing the same issue, TeamViewer logs itself out.

    I opened a ticket with TeamViewer Support team, let's see what they will answer

  • A1exroman_
    A1exroman_ Posts: 2
    edited January 10

    ***bleep**, no reply.

  • Nadin_W
    Nadin_W Posts: 919 Moderator ☑

    Hello @A1exroman_,

    Thank you for raising the question.

    May I ask you to double check if the checkbox for Keep me signed in is ticked?

    image.png

    Keep us updated!
    Nadin

    German Community moderator 🖤 Moderatorin der deutschsprachigen Community

  • tgeamviewerasdf
    tgeamviewerasdf Posts: 4

    Same problem here. I checked the box. I get logged out about once every 24 hours. Bad.

  • rodrigoamds
    rodrigoamds Posts: 4

    Same issue here.
    Using macOS Sequoia 15.1.1 (24B91)

    ===== TV Client Info =====
    UI version: 15.61.3
    Commit hash: d1719e5ec

  • Bearrit
    Bearrit Posts: 3
    edited January 9

    I'm also getting logged out all the time. I check the keep me logged in box but I still need to email and password every time I go to use it.

    And while I'm thinking of it. Where is the swap sides function that I remember from a while back? I recently needed it and I couldn't find the function. I suspect it was removed, since it was useful, and now I need to start a session from the other computer to have them see my screen. Which is a pain in the rear.

  • Bearrit
    Bearrit Posts: 3

    In the last couple of weeks when I go to start a remote session I have to provide email and password every time. I check the keep me logged in box to no avail. Is this a known issue and I just need to wait for the next version, or is there a setting I'm missing? It isn't a big problem, but it is annoying.

  • Alex_Zupanski
    Alex_Zupanski Posts: 3

    Any updates? Happens to me as well. Runing v15.61.3.

  • dherrickwd
    dherrickwd Posts: 4

    Same here, it does not work properly. I'm getting so tired of loggin in continually. It also runs the "NEW" layout version once, then reverts back to the old style layout with no slider option for the "NEW" layout. At the price we are paying, it's more than disconcerting that further development and updating cant' be achieved quickly.

    TechDr
  • mkoohim
    mkoohim Posts: 3

    I also have the same problem (15.61.3) and contact with the Teamviewr support but they don't reply! It is really annoying and inefficient! Its really shameful for TV company! If you search you can see lots of customers have the same issue and still TV didn't fix it! We pay for the license to be sure have a smooth connection!

  • MedicaMedica
    MedicaMedica Posts: 1

    Same problem here (15.61.3 on MacOs). It's so annoying 😤

  • Nadin_W
    Nadin_W Posts: 919 Moderator ☑
    Answer ✓

    Hello together,

    Thank you all for your messages.

    We forwarded you cases to our development department, which has confirmed that they are working on it.

    Please keep your TeamViewer client updated to ensure you do not miss the fix as soon as it is available.

    You'll find all Changelogs here: Changelogs

    We are very sorry for any inconvenience.

    If you have any questions about TeamViewer or need more information, please feel free to contact us again.

    Best,
    Nadin

    German Community moderator 🖤 Moderatorin der deutschsprachigen Community

  • Ambrosius_Maximus
    Ambrosius_Maximus Posts: 1
    edited January 9

    I'm on version 15.61.3 and it is logging me out of my account multiple times per day. As an IT professional, this isn't just an annoyance; it is unacceptable. Please fix ASAP. My client info is below.

    ===== Client Info =====

    UI version: 15.61.3
    Commit hash: d1719e5ec
    Domains:
    ├── tv-i18next: ^1.3.0
    ├── ui-library: 3.22.1
    ├── oneapi-account-v1: 1.70.0
    ├── oneapi-advancedassetmanagement-v1: 1.36.0
    ├── oneapi-apimanagement-v1: 1.1.0
    ├── oneapi-audio-v1: 1.6.1
    ├── oneapi-auditlog-v1: 1.4.0
    ├── oneapi-backup-v0: 0.29.0
    ├── oneapi-businesslicense-v1: 1.2.0
    ├── oneapi-chat-v1: 1.27.4
    ├── oneapi-chattranscript-v1: 1.0.0
    ├── oneapi-cobrowsing-v1: 1.0.0
    ├── oneapi-commands-v1: 1.2.0
    ├── oneapi-common-v1: 1.0.1
    ├── oneapi-commonasset-v1: 1.0.0
    ├── oneapi-company-v0: 0.17.0
    ├── oneapi-conditionalaccess-v0: 0.19.0
    ├── oneapi-contacts-v1: 1.17.0
    ├── oneapi-custommodules-v1: 1.10.0
    ├── oneapi-endpointprotection-v1: 1.27.0
    ├── oneapi-externalservice-v0: 0.1.1
    ├── oneapi-feedback-v1: 1.6.0
    ├── oneapi-identity-v0: 0.3.1
    ├── oneapi-integrationcontacts-v0: 0.1.0
    ├── oneapi-legacydevices-v1: 1.21.0
    ├── oneapi-licenseactivation-v1: 1.3.0
    ├── oneapi-licensetrials-v0: 0.4.0
    ├── oneapi-manageddevices-v2: 2.83.0
    ├── oneapi-meta-v1: 1.2.1
    ├── oneapi-mobiledevicemanagement-v2: 2.0.0
    ├── oneapi-mobilesdk-v1: 1.0.0
    ├── oneapi-mobilewake-v1: 1.0.0
    ├── oneapi-monitoring-v0: 0.35.0
    ├── oneapi-multitenancy-v0: 0.39.0
    ├── oneapi-mydevice-v1: 1.36.0
    ├── oneapi-notificationcenter-v1: 1.4.1
    ├── oneapi-p2auth-v2: 2.5.0
    ├── oneapi-patchmanagement-v0: 0.52.0
    ├── oneapi-policies-v0: 0.11.0
    ├── oneapi-productmessaging-v0: 0.18.0
    ├── oneapi-pushnotification-v1: 1.0.0
    ├── oneapi-recentconnections-v1: 1.7.0
    ├── oneapi-remoteaccessendpoints-v0: 0.3.0
    ├── oneapi-remotecontrol-v1: 1.29.0
    ├── oneapi-remoteprinting-v1: 1.4.2
    ├── oneapi-remotescripting-v0: 0.34.0
    ├── oneapi-reporting-v0: 0.1.0
    ├── oneapi-rolloutconfigurations-v1: 1.12.0
    ├── oneapi-securitykeyredirection-v1: 1.1.0
    ├── oneapi-servicequeue-v1: 1.7.0
    ├── oneapi-sessionreporting-v0: 0.38.0
    ├── oneapi-sessionrequest-v2: 2.0.0
    ├── oneapi-smartsessionsummary-v2: 2.2.0
    ├── oneapi-smsinvite-v0: 0.3.0
    ├── oneapi-softwareconfiguration-v1: 1.11.0
    ├── oneapi-sso-v0: 0.6.1
    ├── oneapi-supportsessions-v1: 1.18.0
    ├── oneapi-taskautomation-v1: 1.4.0
    ├── oneapi-tracking-v2: 2.0.0
    ├── oneapi-ui-v1: 1.67.0
    ├── oneapi-usergroups-v0: 0.9.0
    ├── oneapi-usermanagement-v1: 1.27.0
    ├── oneapi-userroles-v1: 1.19.0
    ├── oneapi-video-v1: 1.6.1
    ├── oneapi-wakeonlan-v1: 1.1.0
    ├── oneapi-webclientconfig-v1: 1.5.0
    ├── oneapi-webnotifications-v1: 1.1.0
    └── webassembly-client: 1.0.969

    ===== Server Info =====

    Host version: 15.61.3
    Commit hash: be50f8f72df
    Build date: 2024-12-11T23:57:25Z
    Domains:
    ├── account: 1.* (partially WPS)
    ├── account: 1.70.0
    ├── advancedassetmanagement: 1.* (WPS)
    ├── apimanagement: 1.* (WPS)
    ├── audio: 1.6.2
    ├── auditlog: 1.* (WPS)
    ├── backup: 0.* (WPS)
    ├── businesslicense: 1.* (WPS)
    ├── chat: 1.27.0
    ├── chattranscript: 1.* (WPS)
    ├── cobrowsing: 1.* (WPS)
    ├── commonasset: 1.* (WPS)
    ├── company: 0.* (WPS)
    ├── conditionalaccess: 0.* (WPS)
    ├── contacts: 1.* (partially WPS)
    ├── contacts: 1.17.0
    ├── custommodules: 1.* (WPS)
    ├── endpointprotection: 1.* (WPS)
    ├── externalservice: 0.1.4
    ├── feedback: 1.6.0
    ├── identity: 0.* (WPS)
    ├── integrationcontacts: 0.* (WPS)
    ├── legacydevices: 1.21.0
    ├── licensetrials: 0.4.0
    ├── manageddevices: 2.* (partially WPS)
    ├── manageddevices: 2.84.0
    ├── meta: 1.2.2
    ├── mobiledevicemanagement: 2.* (WPS)
    ├── mobilesdk: 1.* (WPS)
    ├── mobilewake: 1.0.0
    ├── monitoring: 0.* (partially WPS)
    ├── monitoring: 0.35.1
    ├── mydevice: 1.36.0
    ├── notificationcenter: 1.4.6
    ├── p2auth: 2.* (WPS)
    ├── patchmanagement: 0.* (partially WPS)
    ├── patchmanagement: 0.52.1
    ├── policies: 0.* (partially WPS)
    ├── policies: 0.11.0
    ├── productmessaging: 0.18.0
    ├── recentconnections: 1.7.0
    ├── remoteaccessendpoints: 0.3.0
    ├── remotecontrol: 1.29.0
    ├── remoteprinting: 1.4.3
    ├── remotescripting: 0.* (WPS)
    ├── rolloutconfigurations: 1.* (WPS)
    ├── securitykeyredirection: 1.1.0
    ├── servicequeue: 1.* (WPS)
    ├── sessionreporting: 0.* (WPS)
    ├── smartsessionsummary: 1.* (WPS)
    ├── smsinvite: 0.3.0
    ├── softwareconfiguration: 1.* (partially WPS)
    ├── softwareconfiguration: 1.11.0
    ├── sso: 0.* (WPS)
    ├── supportsessions: 1.18.1
    ├── taskautomation: 1.* (WPS)
    ├── tracking: 2.0.1
    ├── ui: 1.67.0
    ├── usergroups: 0.* (WPS)
    ├── usermanagement: 1.* (WPS)
    ├── userroles: 1.* (WPS)
    ├── video: 1.6.2
    └── wakeonlan: 1.1.0

  • PetrMin
    PetrMin Posts: 1

    We are facing the same issue. Support wrote back to me today: "We are working internally to solve the issue. "
    After what they initially wrote to me: "The issue of the forum has been fixed months ago." (this thread was in the question)

    Kind of funny.

  • SuyashDesignway
    SuyashDesignway Posts: 2

    Everyday when i open my TeamViewer om my pc i need to sign back into it with my email and password? Does anyone know what is the reason it causing this? can anyone help me with that.

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