Why the app keeps signing out?

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Answers

  • JeanK
    JeanK Posts: 7,080 Community Manager 🌍

    @Chardub @SwampDude

    Thank you for your feedback!

    Our team is actively working to address all remaining scenarios.

    Unfortunately, we cannot provide a specific resolution timeline at this moment.

    We appreciate your patience and understanding.

    /JeanK

    Community Manager

  • OxyBenj
    OxyBenj Posts: 1

    Hello JeanK,

    You've refenced that if we're using SSO that corporate policies set the logout time of the account - can you point me in the direction of that setting? We're using AAD to handle SSO for TeamViewer Tensor.

    Cheers

  • JeanK
    JeanK Posts: 7,080 Community Manager 🌍

    Hello @OxyBenj,

    This setting is not on TeamViewer side, but on the Identity Provider you are using, in this case Microsoft Entra ID.

    I can't tell you where exactly this setting is, but I'm sure you can find this information in their Knowledge Base or support forum. 🙂

    Let me know if you have any further questions! I'll be happy to assist.

    /JeanK

    Community Manager

  • Gurkis
    Gurkis Posts: 1

    I've noticed it only happening (when using IOS-version) when the app is completely turned off. If the app is left still running in the background, it doesn't lead to me being signed out. Although, instant sign out when turning it completely off…

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