Why the app keeps signing out?

A1exroman_ · 2024-12-05T09:14:37+00:00

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Hi. Every time after I use team viewer, the app keeps signing out. Next time I use the app again I have to sign in once again.

Can I stay signed in for a longer period of time even if I close the app after using it? Thanks.

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Accepted answers

JeanK

Hi all,

We're aware of an issue that caused the "stay signed in" feature to not work as expected in some cases. We rolled out a fix for this today. Our apologies for the inconvenience.

Our team is also working on some other issues that have been reported, with TeamViewer being signed out unexpectedly.

Note that if your company uses Single-Sign-On, the sign-in duration is set by your corporate policies.

I'll keep you updated as soon as we have more to share.

We thank you for your patience and trust as we work to fix the issue as soon as possible.

/JeanK

Nadin_W

Hello together,

Thank you all for your messages.

We forwarded you cases to our development department, which has confirmed that they are working on it.

Please keep your TeamViewer client updated to ensure you do not miss the fix as soon as it is available.

You'll find all Changelogs here: Changelogs

We are very sorry for any inconvenience.

If you have any questions about TeamViewer or need more information, please feel free to contact us again.

Best,
Nadin

All comments

ToPe

Any updates to this? I'm experiencing the same issue.

JSS51

Thanks JeanK,

64 Bit,

FYI, The current version I am on and still getting logged out is 15.40.8 3/22/2023.

Have a good day.

JeanK

Hi @JSS51,

I'll touch base with our dev team to check the best troubleshooting method.

Did you install the 32-bit or the 64-bit TeamViewer version on the impacted device?

/JeanK

JSS51

Hi Jeank,

I attempted your suggestions and my Teamviewer Client still signs out after 1-7 days on this recently purchased Windows Laptop.

I have also made google searches to keep TV from auto signing off. So in addition I have also:

turned off (Internet Protocol Version 6 (tcp/ipv6) but this hasnt made any improvement.

Any other options I can try?

Thanks

JeanK

Hi @JSS51,

Welcome to the Community!

This could be something related to the login cache not being saved properly.

I'd recommend:

Uninstalling TeamViewer following the Basic Uninstall Instructions
Deleting the TeamViewer entries following the Advanced Uninstall Instructions
Checking in C:\Program Files\TeamViewer if there is any file. If yes, delete it.
Reinstalling TeamViewer from our website here: https://www.teamviewer.com/en/download

Let me know if this has worked for you!

/JeanK

JSS51

HI all,

I have 3 totals TV clients and and an issue with my TV Client running on my Windows 11 Home version (build 10.0.2261). The issue is my TV Client keeps signing itself out after a day or two. I don't see that my Laptop has rebooted when this occurs. If I bring up the TV app I just have to click on the login prompt and it logs back in successfully.

My other two older Windows Devices running the same version of TV 15.39.3 are working perfectly. Any thoughts on what I can check to keep TV from signing out?

Thanks