Teamviewer remote

Shortcake61

I have remote access to my mom's computer but it now keeps asking me for a password. I have messed with so many settings now, I don't even know where to start. We use the free version.

Akiho

Hi @Shortcake61,

Thank you for your post, and welcome to our Community.

If you are using TeamViewer ID and a random password to establish a remote session and your mom is using a full TeamViewer Remote client, a password can be found below:

• When your mom signs in to TeamViewer Remote, TeamViewer ID and a random password will be displayed on the Remote Support menu.
• When your mom is not signed in to TeamViewer Remote, your TeamViewer ID and a random password will be displayed in the main interface.

In addition, the article, Where to find my ID and password? provides more detailed insights on this topic. Please review the article and share it with your mom if you find the article helpful.

Hope you find this helpful.
Please keep us updated on how this goes.

Best,
Akiho

Shortcake61

We both have TeamViewer with connect and random password but I changed the settings so they would keep the current password. The problem is the easy access button is checked and I used to be able to log in on her computer 24/7 with no password. It is now requiring me to put password in every time. I don't know what changed that I no longer have the easy access with no password required.