Help with removing charges

David_Jefferson

Please cancel my licenses and credit out recent charges

David_Jefferson

I need to speak with an agent urgently. Your bot chat is not working

.Carol.fg.

Hi @David_Jefferson ,
Thanks for your first post, and we're sorry to hear you're leaving us.

Please know that all cancelation requests must be sent via ticket - our Community team cannot process cancelation requests sent in the Support Forum.
You can open a cancellation ticket following the steps in the article: https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/contact-support/submit-a-ticket/

Let us know how it goes and if you need any further help.
Best, Carol

David_Jefferson

Hi Carol,

The login page will not accept my e-mail and password combination. I cannot submit a ticket. I need help from a human agent. Your systems are not enabling me to get you to stop the charges you are trying to collect.

Please deal with the issue I have reported many times now.

I hope you can resolve this problem as otherwise your request to create a ticket is impossible.

Please help.

David Jefferson

.Carol.fg.

Hi @David_Jefferson,

Thanks for your reply and for trying to open the ticket.

Please private message me your email address (and invoice number if you have it). We can contact the designated team for help with the ticket creation.

I'm looking forward to your message.
Best, Carol