I can't attach files in Service Desk

tutorix
tutorix Posts: 1
in servicecamp support

My customer is unable to attach an image when he tries to create a ticket from Service Portal and I am unable to attach an image when I submit a reply to a customer's ticket.

Answers

  • jamessmith6112
    jamessmith6112 Posts: 1

    The issue where neither you nor your customer can attach an image to a ticket in the Service Portal could be related to several factors:

    1. Permissions: Ensure that both the customer and your account have the proper permissions to upload images in the Service Portal and ticket responses.
    2. File Size/Format: Check if there are any restrictions on file size or format that may prevent image uploads.
    3. Browser Compatibility: Sometimes, specific browsers or versions may cause issues with file uploads. Testing with different browsers might help.
    4. Service Portal Settings: Verify if there are any configuration settings in the Service Portal or ticketing system that limit file attachments.
    5. System Bugs: If it's a known issue, there might be a bug or glitch that needs to be addressed by your technical team or support.

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