External Access for Support Company

hugradar

Hi

We work with a support company, who already have Teamviewer

I need to grant them access to one of our groups, so they can see all the devices and get easy access

I used to be able to do this on the Old UI, how do i do it on the new UI?

Ying_Q

Hi @hugradar,

Thank you for posting in the TeamViewer support forum!

It can be shared as a group manager and tick for the option of Easy Access on Permission. We have the Knowledge-Based article - Assign managers to device groups or devices with detailed explanation about how it works.

At the same time, we would like to remind you of maintain the device permission and security before sharing remote access to any third party. If you would like to have a guided instruction, feel free to contact the TeamViewer Support Team for the discussion and assistance.

Hope the information gives a hint on the action of granting Easy Access.

Best,

Ying_Q

hugradar

Hi, this works if the user is setup on my account, but i cant add him as a user as they already have their own teamviewer account

Ying_Q

Hi @hugradar,

In this case, as granting Easy Access with the external account is different to the usual TeamViewer setup, we strongly suggest you discuss this with our support agent and look for possible suggestions and solutions.

Best,

Ying_Q

Ying_Q

Hi @hugradar,

Sorry for the late message adding to my previous reply.

My team member @JeanK reminded me that Easy Access is possible to set up on the TeamViewer client by going to Settings, Advanced settings, General, and then Manage this device. Can you try this option and see if it will help?

Best,

Ying_Q