greetings trying to find a simple way to have elderly parent join the session. she cant figure out w

ushaun

JenW

Hi @ushaun,

Welcome to the TeamViewer Community, we're happy to help you!

Please find the process to provide attended remote support by clicking here.

In this article, you'll be able to explain to your elderly parent how to join the session (explained in Step 2).

You have two different scenarios depending on whether she has QuickSupport or the full client installed on her side. Feel free to recommend that she watch the videos to see exactly where to click.

We hope this can help her join the session.

Let us know how it goes!

Best,

Jen