License Expired
Dear TeamViewer Support Team,
I am writing to express my concern regarding the cancellation of a license I purchased upfront. It has come to my attention that despite the license being fully paid for at the time of purchase, it has been cancelled, and you are now requesting I transition to a subscription-based payment model.
This action seems both inappropriate and inconsistent with the terms under which the license was originally acquired. I previously requested that you provide documentation explicitly stating that the license could be cancelled under these circumstances. However, I have not received any such document or explanation, despite following up on this matter.
I kindly ask that you:
- Provide the documentation or agreement that outlines your right to cancel a previously purchased license, as it was provided at the time of purchase.
- Explain why my license was cancelled without prior resolution of my request for the relevant documentation.
Until this matter is clarified, I find it unreasonable to expect me to move to a subscription-based model. I hope you understand my position and will promptly address this issue.
Looking forward to your response.
Sincerely,
Ticket #[Removed as per Community Guidelines]
The below was sent on December 13 2024 and I have received no response since.
Good Day
Thank you for your response.
Please send me the agreement where this was stated when we purchased our license before the current license stops working.
Regards
Comments
-
No response?
0
