Request for Fair Resolution Regarding Invoice [removed per Community Guidelines]
Request for Fair Resolution Regarding Invoice [removed per Community Guidelines]
Dear TeamViewer Support,
I am writing to formally address my ongoing issue with the automatic renewal of my subscription and the associated invoice [removed per Community Guidelines] . Despite my numerous attempts to explain the situation, I continue to receive responses stating that the invoice cannot be canceled and must be paid, with the threat of further actions, including debt collection.
I would like to emphasize the following points:
- Lack of Proper Notification: Your team claims to have sent a notification email on October 15, 2024, informing me about the renewal of the subscription. However, this email never reached my inbox, and I have verified this thoroughly. I can provide evidence confirming that no such communication was received. If this is the basis of your argument, it raises questions about the effectiveness of your notification process.
- My Clear Intent to Cease Using the Service: I have repeatedly stated that I no longer use or need your service. I have also explained my financial situation and other factors that make continuing the subscription impossible. Yet, these arguments have been ignored, and the invoice remains active.
- Proposal for Proportional Payment: In an effort to resolve this matter amicably, I offered to pay a proportional amount for the period from the renewal date to January 14, 2025, when I received your final payment demand. This reasonable proposal was dismissed without consideration.
- Unfair Practices: I find it deeply troubling that TeamViewer, as a globally recognized company, enforces payment for a service that I neither use nor need, while disregarding my circumstances and communication. It seems you prioritize rigid enforcement over fairness and customer satisfaction.
Furthermore, if you claim that an undelivered email absolves you of responsibility, the same logic should apply if I had sent an email to cancel the subscription that, for some reason, did not reach you. This double standard is unacceptable.
I respectfully request that you re-evaluate this situation and provide a fair resolution by canceling the invoice and ending the subscription. Continuing to ignore my concerns while demanding full payment is not an example of ethical business conduct.
I look forward to your reply and a resolution that reflects fairness and respect for your customers.
Sincerely,
Michał
