Why the app keeps signing out?

desiman

I have the client below, and it also keeps signing out. Initially i though it was issue on my end, but this happens so often. Incredibly frustrating.

===== Client Info =====

UI version: 15.61.3
Commit hash: d1719e5ec
Domains:
├── tv-i18next: ^1.3.0
├── ui-library: 3.22.1
├── oneapi-account-v1: 1.70.0
├── oneapi-advancedassetmanagement-v1: 1.36.0
├── oneapi-apimanagement-v1: 1.1.0
├── oneapi-audio-v1: 1.6.1
├── oneapi-auditlog-v1: 1.4.0
├── oneapi-backup-v0: 0.29.0
├── oneapi-businesslicense-v1: 1.2.0
├── oneapi-chat-v1: 1.27.4
├── oneapi-chattranscript-v1: 1.0.0
├── oneapi-cobrowsing-v1: 1.0.0
├── oneapi-commands-v1: 1.2.0
├── oneapi-common-v1: 1.0.1
├── oneapi-commonasset-v1: 1.0.0
├── oneapi-company-v0: 0.17.0
├── oneapi-conditionalaccess-v0: 0.19.0
├── oneapi-contacts-v1: 1.17.0
├── oneapi-custommodules-v1: 1.10.0
├── oneapi-endpointprotection-v1: 1.27.0
├── oneapi-externalservice-v0: 0.1.1
├── oneapi-feedback-v1: 1.6.0
├── oneapi-identity-v0: 0.3.1
├── oneapi-integrationcontacts-v0: 0.1.0
├── oneapi-legacydevices-v1: 1.21.0
├── oneapi-licenseactivation-v1: 1.3.0
├── oneapi-licensetrials-v0: 0.4.0
├── oneapi-manageddevices-v2: 2.83.0
├── oneapi-meta-v1: 1.2.1
├── oneapi-mobiledevicemanagement-v2: 2.0.0
├── oneapi-mobilesdk-v1: 1.0.0
├── oneapi-mobilewake-v1: 1.0.0
├── oneapi-monitoring-v0: 0.35.0
├── oneapi-multitenancy-v0: 0.39.0
├── oneapi-mydevice-v1: 1.36.0
├── oneapi-notificationcenter-v1: 1.4.1
├── oneapi-p2auth-v2: 2.5.0
├── oneapi-patchmanagement-v0: 0.52.0
├── oneapi-policies-v0: 0.11.0
├── oneapi-productmessaging-v0: 0.18.0
├── oneapi-pushnotification-v1: 1.0.0
├── oneapi-recentconnections-v1: 1.7.0
├── oneapi-remoteaccessendpoints-v0: 0.3.0
├── oneapi-remotecontrol-v1: 1.29.0
├── oneapi-remoteprinting-v1: 1.4.2
├── oneapi-remotescripting-v0: 0.34.0
├── oneapi-reporting-v0: 0.1.0
├── oneapi-rolloutconfigurations-v1: 1.12.0
├── oneapi-securitykeyredirection-v1: 1.1.0
├── oneapi-servicequeue-v1: 1.7.0
├── oneapi-sessionreporting-v0: 0.38.0
├── oneapi-sessionrequest-v2: 2.0.0
├── oneapi-smartsessionsummary-v2: 2.2.0
├── oneapi-smsinvite-v0: 0.3.0
├── oneapi-softwareconfiguration-v1: 1.11.0
├── oneapi-sso-v0: 0.6.1
├── oneapi-supportsessions-v1: 1.18.0
├── oneapi-taskautomation-v1: 1.4.0
├── oneapi-tracking-v2: 2.0.0
├── oneapi-ui-v1: 1.67.0
├── oneapi-usergroups-v0: 0.9.0
├── oneapi-usermanagement-v1: 1.27.0
├── oneapi-userroles-v1: 1.19.0
├── oneapi-video-v1: 1.6.1
├── oneapi-wakeonlan-v1: 1.1.0
├── oneapi-webclientconfig-v1: 1.5.0
├── oneapi-webnotifications-v1: 1.1.0
└── webassembly-client: 1.0.969

===== Server Info =====

Host version: 15.61.3
Commit hash: be50f8f72df
Build date: 2024-12-11T23:57:25Z
Domains:
├── account: 1.* (partially WPS)
├── account: 1.70.0
├── advancedassetmanagement: 1.* (WPS)
├── apimanagement: 1.* (WPS)
├── audio: 1.6.2
├── auditlog: 1.* (WPS)
├── backup: 0.* (WPS)
├── businesslicense: 1.* (WPS)
├── chat: 1.27.0
├── chattranscript: 1.* (WPS)
├── cobrowsing: 1.* (WPS)
├── commonasset: 1.* (WPS)
├── company: 0.* (WPS)
├── conditionalaccess: 0.* (WPS)
├── contacts: 1.* (partially WPS)
├── contacts: 1.17.0
├── custommodules: 1.* (WPS)
├── endpointprotection: 1.* (WPS)
├── externalservice: 0.1.4
├── feedback: 1.6.0
├── identity: 0.* (WPS)
├── integrationcontacts: 0.* (WPS)
├── legacydevices: 1.21.0
├── licensetrials: 0.4.0
├── manageddevices: 2.* (partially WPS)
├── manageddevices: 2.84.0
├── meta: 1.2.2
├── mobiledevicemanagement: 2.* (WPS)
├── mobilesdk: 1.* (WPS)
├── mobilewake: 1.0.0
├── monitoring: 0.* (partially WPS)
├── monitoring: 0.35.1
├── mydevice: 1.36.0
├── notificationcenter: 1.4.6
├── p2auth: 2.* (WPS)
├── patchmanagement: 0.* (partially WPS)
├── patchmanagement: 0.52.1
├── policies: 0.* (partially WPS)
├── policies: 0.11.0
├── productmessaging: 0.18.0
├── recentconnections: 1.7.0
├── remoteaccessendpoints: 0.3.0
├── remotecontrol: 1.29.0
├── remoteprinting: 1.4.3
├── remotescripting: 0.* (WPS)
├── rolloutconfigurations: 1.* (WPS)
├── securitykeyredirection: 1.1.0
├── servicequeue: 1.* (WPS)
├── sessionreporting: 0.* (WPS)
├── smartsessionsummary: 1.* (WPS)
├── smsinvite: 0.3.0
├── softwareconfiguration: 1.* (partially WPS)
├── softwareconfiguration: 1.11.0
├── sso: 0.* (WPS)
├── supportsessions: 1.18.1
├── taskautomation: 1.* (WPS)
├── tracking: 2.0.1
├── ui: 1.67.0
├── usergroups: 0.* (WPS)
├── usermanagement: 1.* (WPS)
├── userroles: 1.* (WPS)
├── video: 1.6.2
└── wakeonlan: 1.1.0

tiva

15.61.4 and still the same issue!!

SlyBou

It seems the solution is just to ignore the thread i guess. I'm also experiencing this. Sometimes i get logged off within 1 day of use.

As for one of my Mac M4 computers, it keeps asking me for the on screen password, even though i have "easy connect" (translated from danish) enabled.

I'm absolutely considering wether to move forward with Teamviewer at this point, as it's absolutely critical to be able to connect to my remote computers when i need it!!!!!

Alex_Zupanski

Same with me still.

simm

I have this issue on ALLA COMPUTERS. It signs me out EVERY DAY and it drives me crazy. Teamviewer is the most overpriced software I've ever paid for in relation to how bad it actually is.

I am on version 15.61.4.

JeanK

Hi @SlyBou,

Thank you for reaching out!

Our teams are working on the issue, as mentioned in @Nadin_W's post below:

https://community.teamviewer.com/English/discussion/comment/161318#Comment_161318

Thank you for your patience and trust.

/JeanK

JoeDrummer

Looks like this was an issue in the past and it's happening again. On at least 2 machines that i know of, TeamViewer has logged itself out (multiple times) even after making sure that I've selected to keep that device logged in. The systems have not rebooted. This makes trying to connect to a remote device, well, impossible if it's supposed to be logged in perpetually but the software is logging itself out.

I'm running version: 15.61.4.

I saw in a previous thread this was an issue in 13.2. Is the issue back in 15.6?

adygolfman

I'm having the same problem on the same version. Not sure but I think it started happening when I was forced to use the new interface.

ksaver

Same problem here, it is happening on my PC (15.61.4) and my iphone (15.59.579 CL) as well but I don't have this problem on my ipad (15.59.579 CL).

Since I need to (and can only) access my PC remotely during longer period of days I don't know how this is gonna work next week…

SlyBou

I am currently at the latest version, nothing has changed. If my computer goes on sleepmode, it will be logged out when i wake it up.

Sucro

I am also having the same issue on my iPhone and desktop versions. I have to login again almost every day. My versions are fully up to date.

wezra

This is happening all the time, on the latest version, happens on every computer I have the client installed. Doesn't make a bean of difference if keep me signed in is ticked and it's a right faff to have to keep logging in and redoing MFA every day! This has been on an ongoing issue for over a year. Given how much Teamviewer costs now (going up every year) this seems a bit of joke issue that shouldn't even happen.

I would say this became an issue once that new interface got fausted on us, never happened prior to that.

jpnattv

I have toggled the ' leave me logged in' button but the system keeps logging me off

Alex_Zupanski

Still a problem. Any updates from the developer team?

MrJamesMoore

Same here. Fresh install of Windows 11 and TV. Every morning I have to sign back in. Super annoying!!

Washa

And same here. I can't even remember, how old this issue is. So there is nobody, who can fix this? Is it so huge problem for developers to fix logging off? And how about security of Team Viewer in general, if this is so big deal?

Bartmoon

nobody has mentioned this is happening on IOS 18.2.1 after every session. I have tried windowns 10-11. Old version of teamviewer and new interface. Clients are all up to date.

JeanK

Hi all,

We're aware of an issue that caused the "stay signed in" feature to not work as expected in some cases. We rolled out a fix for this today. Our apologies for the inconvenience.

Our team is also working on some other issues that have been reported, with TeamViewer being signed out unexpectedly.

Note that if your company uses Single-Sign-On, the sign-in duration is set by your corporate policies.

I'll keep you updated as soon as we have more to share. 

We thank you for your patience and trust as we work to fix the issue as soon as possible.

/JeanK

mesmolin

I have the same problem with the new version. I have 15.61.4

scorpyxxx

Team Viewer logs out of my account every time, how do I save it?

mpfzx48k

Same for me need help

MrJamesMoore

The update has had no effect. We're paying thousands of dollars each year for this.

SwampDude

Having the same issue.
UI version: 15.61.4