"The device you are connecting to is blocked by an expired trial license"

alistairjb · 2025-01-24T17:22:51+00:00

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I trialed a corporate license early December, which then ended and was removed from my account. However I am unable to connect to my personal devices anymore, I am getting this message.

I already went through the reset page and put in my teamviewer ID's, it says response can take 72 hours but that was 3 weeks ago. I tried to email support and got automated responses telling me to open a ticket, which I cannot do because I don't have a license. I submitted a complaint on BBB and got a response from teamviewer that sometimes their software incorrectly flags personal use as commercial use (which isn't the issue I'm having) and their suggestion was that I just buy a license. That is an awful way to convince people to buy your product and they've ensured that I will never recommend teamviewer to anybody.

I managed to get through to support on the phone (by going through sales) and they basically told me I need to wait for the reset team to get back to me, and post here because apparently there's teamviewer staff here.

Please can someone fix this problem. I occasionally help family members overseas as they are not very tech literate, I am not doing anything commercial, I need my free account to go back to the way it was before I did the license trial.

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.Carol.fg.

Hi @alistairjb ,
Welcome, and thanks for your first post in our Community!

Please double-check and delete the expired Company profile created with the Corporate trial.

For more details about TeamViewer trials, please check the article: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/license-activation/your-trial-period-has-expired/

Make sure all devices that started and received connections were included in the reset form.

We can check the status of your case if you private message the account used to submit the form.

We thank you for your patience and understanding.
Best, Carol

alistairjb

I do not have a "Company Administration" option per the instructions in the link provided.

.Carol.fg.

Hi @alistairjb ,
Thanks for your reply and screenshot!

On Company, if you click User Management, do you see it empty, or do you see a list of users?

If you see users, please remove them to end the company profile.

Also, I didn't receive your email via private message, so I couldn't check the status of your reset form with the designated team.

I'm looking forward to hearing back from you.
Best, Carol

alistairjb

User management is empty.

I just sent you a private message with my email.

.Carol.fg.

Hi @alistairjb ,
Thanks for the information provided, I got your message! 😄
I'm currently checking your case internally with the designated teams.
I will be back to share the updates with you.
Thanks for your patience and understanding.
Best, Carol

alistairjb

Thanks Carol,

While you're speaking to teams internally, these are the responses I received from Teamviewer on my BBB complaint. Telling users of your software to purchase a license because the software incorrectly detects commercial use is a bit strange. However the second response is downright rude and unnecessary, not to mention incorrect, because I've never discussed any terms with Teamviewer, or received invoices or renewal notices from them, because I've never purchased a corporate license.

alistairjb

Hi Carol,

I've had no response?

alistairjb

It’s been over a month and there’s still no resolution to this. I’ve been unable to use teamviewer for 3 months now.

alistairjb

Still no fix.

Teamviewer's sign in also keeps asking to add my computer to trusted devices, the same one I've been signing in from for 4 years 🙄

alistairjb

Still not resolved, and no communication.

alistairjb

Last message was March 21st, it's now been 4 months that I've been unable to use teamviewer.