Teamviewer 15.62.4 refuses authentication on Ubuntu 24.04.1 LTS when in sleep mode

djtom77 · 2025-01-29T20:13:32+00:00

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Dear all,

Since Teamviewer 15.61.3, the application refuses authentication on Ubuntu 24.04.1 LTS when in sleep mode. "Authentication rejected".

When PC is "woken" up, connection works as expected. Workaround used is another tool to connect in order to wake up the PC.

Tried as well upgrading to 15.62.4, did not help.

Anything known here?

Before 15.61.3 I was easily able to wake the PC when connecting to it.

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Mark_Zech

Does teamviewer have permission to run during sleep mode? if not, allow it. Then check power management settings.

djtom77

IMHO it should have it, yes.. but I'd have no idea how to check this.

Power Management Settings I checked, and this looks fine. As said, this used to work with earlier versions. Was there something new introduced in the last versions, that need to be set in TV?

ADO13

Hi, same problem for me with Ubuntu 22.04 LTS and TeamViewer 15.62.4 H.
Wayland is disabled is there en solution?

gmcgeeisl

I have had this same issue for the last month or so. The only work-around I have found is to remove the latest version of TeamViewer Host and re-install an older version. Not a great solution, but better than nothing. Hopefully this will be fixed soon.

cc_mk

What older version?

shieldstuk

TeamViewer app told me I HAD to upgrade the software on my Ubuntu sever or I would not be able to connect, now on 15.63.4 same issue (Ubuntu 24.04.2 LTS)

Not that much of a problem when I am in the next room, but sometimes I need to access it from the other side of the planet!

This and repeatedly getting accuesd of commercial use, it it time to find another solution?

djtom77

Have now 15.64.3.. Looks like issue is resolved? Will to further tests later