Made a payment but no activation? Need help.

zackf

I made a purchase for remote access on 28th January. It was done through teamviewer hk through AliPay.

Here is the info:

As of 30th January I still see free license in my console.

Also I am unable to login through the desktop application, tells me I've reached the maximum allowed devices.

Hope I can get a fix reasonably soon. Thanks!

On a side note, would the refund date still count during this period? I could imagine the case that the problem is not solved until very late, say, 15th February. Then would I be not eligible to cancel within the trial period at all?

Akiho

Hi @zackf,

Thank you for reaching out to the Community.

For further assistance in your case, we highly recommend contacting our support team directly. Please find available contact options from our support page: Customer support | TeamViewer

We appreciate your understanding in this process.

Best,

Akiho