wol question

Jefflevin

Jefflevin

Teamviewer has a video on YouTube titled, “Android Wake-on-LAN Feature.” It shows a display of remote computers on an Android phone with one of them exhibiting a wake-up symbol. The user clicks it, and the host computer’s screen appears.

I have wake-on-lan properly configured for my PC. It can be woken up by another PC, an Apple IPad, or a third-party program. But it cannot be woken up by Teamviewer on an Android (I have the latest version). The wake-up symbol never appears. The sleeping WOL computer just appears the same as all the other offline computers and any attempt to connect to it produces a failure message.

I see where other users have reported this problem without a satisfactory response from Teamviewer … just a cut-and-paste about how a wake-on-lan host must be set up that disregards how it can already be woken up by everything BUT the Android Teamviewer. Can somebody at Teamviewer please attempt to wake up a WOL unit from an Android and confirm that -- contrary to the YouTube video -- it can’t be done? The video should be taken down until it can be.

Mark_Zech

Maybe settings or network issues

JenW

Hi @Jefflevin,

Thank you for posting in our Community! We're happy to help you with the TeamViewer Wake-on-LAN feature.

We invite you to read our dedicated article https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-control/wake-up-a-device-remotely/ to learn more about this feature.

Please feel free to ask any specific questions about WOL or TeamViewer in general.

Hope this helps,

Jen

Jefflevin

Of COURSE I've read that article. How could I have gotten to the point where I can wake up a computer from Teamviewer on a PC or an Apple iPad if I hadn't? My question was why there is no wake-up provision for Teamviewer on an Android even though you have a video out on YouTube that indicates that there is. I'm not the first user to inquire about this issue, and every time you respond with a useless cut-and-paste. Kindly make the effort to find out if I'm right in my assertion.

Jefflevin

So it was asking too much for you to verify whether or not Teamviewer on an Android is lacking the provision for waking up a WOL computer that is standard on Teamviewer versions on other platforms? Great support!

Jefflevin

Teamviewer has a video on YouTube titled, “Android Wake-on-LAN Feature.” It shows a display of remote computers on an Android phone with one of them showing a wake-up symbol. The user clicks it, and the computer’s screen appears.

I have wake-on-lan properly configured for my PC. It can be woken up by another PC, an Apple IPad, or a third-party program. But it cannot be woken up by Teamviewer on an Android (I have the latest version). The wake-up symbol never appears. The sleeping WOL computer just appears the same as all the other offline computers and any attempt to connect to it produces a failure message.

I see where other users have reported this problem without a satisfactory response from Teamviewer. I just got a useless cut-and-paste from senior moderator JenW about how a wake-on-lan host must be set up that disregarded how it can already be woken up by everything BUT the Android Teamviewer. Can somebody at Teamviewer please attempt to wake up a WOL unit from an Android and confirm that -- contrary to the YouTube video -- it can’t be done? The video should be taken down until it can be.

JenW

Thank you @Jefflevin for the detailed information and for sharing your experience with us.

After discussing this with the appropriate team, we are sorry for bringing you the answer you might already expect: currently, the WOL feature is not available from Android devices. Of course, we take note of your request and will address it in future updates.

Please note that we cannot give you a specific timeline regarding this and we ask you for your patience.

Also, we wanted to thank you for pointing out the YouTube video Android Wake-on-LAN Feature, and we will take it to the dedicated team.

We apologize for the inconvenience caused.

Best,

Jen