Connection to Remote Team Viewer Computer Stales, and unable to reconnect

LabeebKP
LabeebKP Posts: 3
in General questions

Hello Everyone;

Good Day.
Having a strange issue bothering me with lot of additional work on a remote shared computer.


When 2 team viewer users are connected to remote computer after a while one of the connection looses the remote connection window but the remote commputer shows connection from this user in session list . Even after the user restarts his team viewer and his computer connot re establish connection to this particular remote computer. Only Option is to Restart the Remote computer to kill the stale session.

Any suggetion or work around to make it possible to reconnect without restarting the remote PC

Thanks in Advance

Answers

  • LucaEnzo
    LucaEnzo Posts: 18

    Maybe settings isn't set up the right way

  • LabeebKP
    LabeebKP Posts: 3

    Could you please elaborate if there is any specific settings to be looked at

  • LucaEnzo
    LucaEnzo Posts: 18
    https://community.teamviewer.com/English/discussion/comment/162179#Comment_162179

    Check advanced settings. Disable Close remote session when disconnecting and make sure Block incoming connections from outside LAN is off. If it still acts up, try ending the stuck session in Task Manager instead of rebooting.

  • Nadin_W
    Nadin_W Posts: 961 Moderator ☑

    Hello together,

    Thank you, @LabeebKP, for your posts regarding the stable connections, and a big thanks to @LucaEnzo for chiming in.

    Based on LabeebKP's description, it seems this issue might not be resolved by adjusting the advanced settings alone.

    It sounds more like a technical issue that requires detailed information to solve. Therefore, LabeebKP, I recommend reaching out to our customer support. When you open a ticket to contact our support, please go ahead and run the Support Collector on all three devices after the issue happens and attach the results to your ticket.

    Feel free to let us know if you have any more questions.

    Best,
    Nadin

    German Community moderator 🖤 Moderatorin der deutschsprachigen Community

  • LabeebKP
    LabeebKP Posts: 3

    Thanks @LucaEnzo for your suggetion. I will run through my settings and see make those changes.
    Thanks Nadin. Unfortunately re-creating the scenario is not easy . Team members are aware of the issue, and they keep closing and reconnecting TV session to avoid this happening as the cost of rebooting the remote work PC is high.
    Will definitely open a support ticket when I get to collect data you mentioned and will create a support ticket

    Thanks again for quick suggestions, have a great day.

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