Skip to content

    • Regarding license subscription issue

    User: "channaveer"
    channaveer
    Updated by Akiho

    I have purchased a subscription and still showing as free, i also did the activation by clicking on an active button, but not working.. pls help me regarding this

    Sort by:
    1 - 1 of 11
      User: "Akiho"
      Akiho
      Moderator ☑

      Hi @channaveer,

      Thank you for reaching out to the Community, and we are sorry to hear about the inconvenience with the onboarding process. 

      Please know that there are 2 different activations: the TeamViewer license and the customer portal after purchasing the TeamViewer license. 

      • A licensed TeamViewer account is necessary to submit a support ticket and establish licensed remote connections.
      • Additionally, activating the portal grants access to the Customer Portal, allowing you to manage your customer data, invoices, and subscriptions.

      Could you please double-check which activation you have tried?

      • If you have completed the license activation but still have any issues, please contact our support team for further assistance.
      • If you have done the Customer Portal activation but not the license activation, please try the activation process by referring to the license activation guides: License Activation Guides - Overview

      Hope you find this helpful.

      If you have any questions about TeamViewer, please share them here in our Community.

      Best,

      Akiho


      Japanese Community Moderator / コミュニティモデレーター

    Quick Links