Won't open after update to 12 on CentOS 7

Running CentOS 7.2 w/TV12 (gnome desktop)

I upgraded to TV 12 (RPM installer) from TV11 which was working fine on the host. While it appeared to upgrade without a problem, TeamVIewer will now no longer open (GUI). The service and daemon are both running, no errors, but the GUI never launches at all. I've restarted several times, removed TV entirely, reinstalled 11 (which now no longer works either), removed again, re-installed 12, same result.

I have 6 other identical servers which are running TeamViewer 11 and 12 without a problem. I logged a support case but I'm hoping someone has some insight to point me in the right direction here.

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TeamViewer 12

CentOS

Accepted answers

dragonziggy

Apparently using the application installer in CentOS 7 to remove or yum remove didn't cleanup everything from previous installs. In order to cleanup everything I had to follow the steps provided by support:

Below are the steps to complete:

- Open the Terminal
- Please run the command (without the quotations) " cd / " to go into the root directory. After this step, you shall see something similar to " user@ubuntu:/$ "
- Now once in the root directory please run the command to delete all associated files and folders (without the quotations) " sudo rm -rf /home/*/.local/share/teamviewer* /home/*/.config/teamviewer /opt/teamviewer; "
- Now all associated files and folders will be removed and its time to download and install TeamViewer from our website.

https://www.teamviewer.com/en/download/linux.aspx

After these steps, everything is working now

All comments

dragonziggy

Below are the steps to complete:

- Open the Terminal
- Please run the command (without the quotations) " cd / " to go into the root directory. After this step, you shall see something similar to " user@ubuntu:/$ "
- Now once in the root directory please run the command to delete all associated files and folders (without the quotations) " sudo rm -rf /home/*/.local/share/teamviewer* /home/*/.config/teamviewer /opt/teamviewer; "
- Now all associated files and folders will be removed and its time to download and install TeamViewer from our website.

https://www.teamviewer.com/en/download/linux.aspx

After these steps, everything is working now

Nielsen_Knowhow

Well, I don't know in this case - But I just had the same problems in version 11. Instead of the quite drastically deletion of every TV file from the system - I found the reason for my troubles in the /home/user/.config/teamviewer/client.conf

The parameter [strng] FT_Start_Directories = "" was ridicolous long and I simply deleted anything between the " " as many of the directories were not even at my computer.

This solved the problem!

The reason I got into thinking this way was the preceeding TV sessions where I browsed a lot around and had many small sessions with the same customer. Maybe TV is not good at cleaning up config files when needed!

Brgds,

Axel

dragonziggy

In case the TV log helps shed some light on what's going on.

2016/12/05 00:19:56.548  4645 4149012800 S   Logger started.
2016/12/05 00:19:56.550  4645 4149012800 S   Found 0 Minidump files ...
2016/12/05 00:19:56.550  4645 4149012800 S   Found 0 core dump files ...
2016/12/05 00:19:56.550  4645 4149012800 S+  Thread: IOServiceWorker_0_1
2016/12/05 00:19:56.550  4645 4149012800 S+  Thread: IOServiceWorker_0_0
2016/12/05 00:19:56.551  4645 4149012800 S+  Thread: IOServiceWorker_0_2
2016/12/05 00:19:56.551  4645 4149012800 S+  Thread: IOServiceWorker_0_3
2016/12/05 00:19:56.551  4645 4149012800 S   systemd: logind service available
2016/12/05 00:19:56.553  4645 4149012800 S   systemd: New seat seat0 [path=/org/freedesktop/login1/seat/seat0, activeSession='1', canGraphical=1, canTTY=1, canMultiSession=1]
2016/12/05 00:19:56.553  4645 4149012800 S+  DBus: optional property DefaultControlGroup not found
2016/12/05 00:19:56.553  4645 4149012800 S+  DBus: optional property KillProcesses not found
2016/12/05 00:19:56.555  4645 4149012800 S   SystemdSessionInfo: New session SystemdSessionInfo [id=1 user=root state=user active=1 reliable=1 infoId=0] [path=/org/freedesktop/login1/session/_31 TTY= seat=seat0 display=:0 vtnr=1 owner=[SysUser_Lin: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=0(0) active=1 type=x11 class=user state=active timestamp=1480914881771624 service=gdm-password defaultCG= leader=3614 audit=1 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:19:56.555  4645 4149012800 S   SysSessionInfoManager: Session Information provided by systemd [priority: 0]
2016/12/05 00:19:56.555  4645 4149012800 S   SysSessionInfoManager: Session Information provided by VT [priority: 2]
2016/12/05 00:19:56.562  4645 4149012800 S+  LateBinding [libX11.so.6]: Loaded library
2016/12/05 00:19:56.562  4645 4149012800 S   XSocket observer: watching /tmp/.X11-unix
2016/12/05 00:19:56.562  4645 4149012800 S   XSocket observer: adding XSession: 0
2016/12/05 00:19:56.562  4645 4149012800 S   SysSessionInfoManager: assigned session 0 to info provider 'systemd'
2016/12/05 00:19:56.562  4645 4149012800 S   SysSessionInfoManager: assigned session 1000000 to info provider 'None'
2016/12/05 00:19:56.563  4645 4149012800 S   Starting as daemon
2016/12/05 00:19:56.563  4645 4149012800 S!  AsioSettings::FindExternalIP: found 0 external IPs instead of 1!
2016/12/05 00:19:56.564  4645 4149012800 S   UpdateOnlineState newOnlineValue 0
2016/12/05 00:19:56.564  4645 4149012800 S!  AsioSettings::FindExternalIP: found 0 external IPs instead of 1!
2016/12/05 00:19:56.565  4645 4149012800 S   Generating new RSA private/public key pair
2016/12/05 00:19:56.636  4645 4149012800 S   System uptime: 341 seconds
2016/12/05 00:19:56.637  4645 4149012800 S   MID: Read from disk failed.
2016/12/05 00:19:56.637  4645 4149012800 S   MachineID m=0 - 0



Start:              2016/12/05 00:19:56.637  (UTC-5:00)
Version:            12.0.71510 
ID:                 0
Loglevel:           Info (100)
License:            0
Server:             master5.teamviewer.com
IC:                 *redacted
CPU:                Intel(R) Xeon(R) CPU E5-2670 v3 @ 2.30GHz
CPU extensions:     g9
OS:                 Lx CentOS 7 Core (32-bit)
IP:                 *redacted
MID:                *redacted
MIDv:               0
Proxy-Settings:     Type=0 IP= User=

2016/12/05 00:19:56.638  4645 4149012800 S   RemoteSettingsMDRelationshipWatchDog: DEVICE ISN'T A MANAGED DEVICE
2016/12/05 00:19:56.638  4645 4024412992 S   RemoteSettingsStore: Cleanup all policies.
2016/12/05 00:19:56.638  4645 4149012800 S   RemoteSettingsStoreListener: Establish connection.
2016/12/05 00:19:56.638  4645 4024412992 S   RemoteSettingsStore::LoadLastReceivedPolicies : Storage Entry Remote_Settings_TVClientSetting_Policy empty
2016/12/05 00:19:56.638  4645 4149012800 S   Using IPC-Port 5939
2016/12/05 00:19:56.638  4645 4024412992 S   RemoteSettingsMDRelationshipWatchDog: DEVICE ISN'T A MANAGED DEVICE
2016/12/05 00:19:56.639  4645 4149012800 S   Updated sessions: [ 0 C  root ]  [ 1000000  L root ]  
2016/12/05 00:19:56.639  4645 4149012800 S   UpdateOnlineState newOnlineValue 0
2016/12/05 00:19:56.639  4645 4149012800 S   Updated sessions: [ 0 C  root ]  [ 1000000  L root ]  
2016/12/05 00:19:56.639  4645 4149012800 S   UpdateOnlineState newOnlineValue 0
2016/12/05 00:19:56.639  4645 4149012800 S   UpdateOnlineState newOnlineValue 0
2016/12/05 00:19:56.639  4645 4149012800 S   UpdateResponseLinux: success 1 updated 0 rev 0
2016/12/05 00:19:56.640  4645 3999234880 S   Using systemd-logind for suspend/resume monitoring
2016/12/05 00:19:56.640  4645 3999234880 S   Session login for session 0
2016/12/05 00:19:56.640  4645 3999234880 S   CTerminalServer::RepeatedlyCheckForUserLogin() Don't start GUI for session 0
2016/12/05 00:20:01.260  4645 4107270976 S   SystemdSessionInfo: New session SystemdSessionInfo [id=2 user=root state=background active=1 reliable=1 infoId=1] [path=/org/freedesktop/login1/session/_32 TTY= seat= display= vtnr=4294967295 owner=[SysUser_Lin: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=0(0) active=1 type=unspecified class=background state=active timestamp=1480915201257249 service=crond defaultCG= leader=4669 audit=2 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:24:33.466  4939 140341748565824 gX0   Logger started.
2016/12/05 00:24:33.466  4939 140341748565824 gX0   Found 0 Minidump files ...
2016/12/05 00:24:33.466  4939 140341748565824 gX0   Found 0 core dump files ...
2016/12/05 00:24:33.467  4939 140341748565824 gX0   systemd: logind service available
2016/12/05 00:24:33.468  4939 140341748565824 gX0   systemd: New seat seat0 [path=/org/freedesktop/login1/seat/seat0, activeSession='1', canGraphical=1, canTTY=1, canMultiSession=1]
2016/12/05 00:24:33.469  4939 140341748565824 gX0   SystemdSessionInfo: New session SystemdSessionInfo [id=1 user=root state=user active=1 reliable=1 infoId=0] [path=/org/freedesktop/login1/session/_31 TTY= seat=seat0 display=:0 vtnr=1 owner=[SysUser_Lin: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=0(0) active=1 type=x11 class=user state=active timestamp=1480914881771624 service=gdm-password defaultCG= leader=3614 audit=1 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:24:33.469  4939 140341748565824 gX0   SysSessionInfoManager: Session Information provided by systemd [priority: 0]
2016/12/05 00:24:33.469  4939 140341748565824 gX0   SysSessionInfoManager: Session Information provided by VT [priority: 2]
2016/12/05 00:24:33.470  4939 140341748565824 gX0   XSocket observer: watching /tmp/.X11-unix
2016/12/05 00:24:33.470  4939 140341748565824 gX0   XSocket observer: adding XSession: 0
2016/12/05 00:24:33.470  4939 140341748565824 gX0   SysSessionInfoManager: assigned session 0 to info provider 'systemd'
2016/12/05 00:24:33.470  4939 140341748565824 gX0   SysSessionInfoManager: assigned session 1000000 to info provider 'None'
2016/12/05 00:24:33.472  4939 140341748565824 gX0   Initialised XFixes extension (base=86 error=138)
2016/12/05 00:24:33.472  4939 140341748565824 gX0   TVGuiSlave.64: Running
2016/12/05 00:24:33.479  4940 4113852160 QX0   Logger started.
2016/12/05 00:24:33.480  4940 4113852160 QX0   Found 0 Minidump files ...
2016/12/05 00:24:33.480  4940 4113852160 QX0   Found 0 core dump files ...
2016/12/05 00:24:33.481  4940 4113852160 QX0   systemd: logind service available
2016/12/05 00:24:33.482  4940 4113852160 QX0   systemd: New seat seat0 [path=/org/freedesktop/login1/seat/seat0, activeSession='1', canGraphical=1, canTTY=1, canMultiSession=1]
2016/12/05 00:24:33.483  4940 4113852160 QX0   SystemdSessionInfo: New session SystemdSessionInfo [id=1 user=root state=user active=1 reliable=1 infoId=0] [path=/org/freedesktop/login1/session/_31 TTY= seat=seat0 display=:0 vtnr=1 owner=[SysUser_Lin: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=0(0) active=1 type=x11 class=user state=active timestamp=1480914881771624 service=gdm-password defaultCG= leader=3614 audit=1 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:24:33.483  4940 4113852160 QX0   SysSessionInfoManager: Session Information provided by systemd [priority: 0]
2016/12/05 00:24:33.483  4940 4113852160 QX0   SysSessionInfoManager: Session Information provided by VT [priority: 2]
2016/12/05 00:24:33.484  4940 4113852160 QX0   XSocket observer: watching /tmp/.X11-unix
2016/12/05 00:24:33.484  4940 4113852160 QX0   XSocket observer: adding XSession: 0
2016/12/05 00:24:33.484  4940 4113852160 QX0   SysSessionInfoManager: assigned session 0 to info provider 'systemd'
2016/12/05 00:24:33.484  4940 4113852160 QX0   SysSessionInfoManager: assigned session 1000000 to info provider 'None'
2016/12/05 00:24:33.486  4940 4113852160 QX0   TVGuiDelegate: Running
2016/12/05 00:24:33.509  4940 4051696448 QX0!  TVGuiDelegate: Socket closed on master
2016/12/05 00:24:33.573  4939 140341748565824 gX0   TVGuiSlave.64: Parent terminated
2016/12/05 00:24:33.573  4939 140341748565824 gX0   TVGuiSlave.64: Terminated
2016/12/05 00:24:33.587  4940 4113852160 QX0   TVGuiDelegate: Terminated
2016/12/05 00:25:01.280  4645 4107270976 S   SystemdSessionInfo: New session SystemdSessionInfo [id=3 user=**bleep** state=background active=1 reliable=1 infoId=2] [path=/org/freedesktop/login1/session/_33 TTY= seat= display= vtnr=4294967295 owner=[SysUser_Lin: **bleep** [uid=992, gid=990 home=/var/lib/**bleep** gecos=Performance Co-Pilot shell=/sbin/nologin]] idle=0(0) active=1 type=unspecified class=background state=active timestamp=1480915501278536 service=crond defaultCG= leader=4961 audit=3 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:28:01.532  4645 4107270976 S   SystemdSessionInfo: New session SystemdSessionInfo [id=4 user=**bleep** state=background active=1 reliable=1 infoId=3] [path=/org/freedesktop/login1/session/_34 TTY= seat= display= vtnr=4294967295 owner=[SysUser_Lin: **bleep** [uid=992, gid=990 home=/var/lib/**bleep** gecos=Performance Co-Pilot shell=/sbin/nologin]] idle=0(0) active=1 type=unspecified class=background state=active timestamp=1480915681528627 service=crond defaultCG= leader=5356 audit=4 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:30:01.845  4645 4107270976 S   SystemdSessionInfo: New session SystemdSessionInfo [id=5 user=root state=background active=1 reliable=1 infoId=4] [path=/org/freedesktop/login1/session/_35 TTY= seat= display= vtnr=4294967295 owner=[SysUser_Lin: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=0(0) active=1 type=unspecified class=background state=active timestamp=1480915801840745 service=crond defaultCG= leader=6014 audit=5 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:33:26.102  6318 140482876778304 gX0   Logger started.
2016/12/05 00:33:26.103  6318 140482876778304 gX0   Found 0 Minidump files ...
2016/12/05 00:33:26.103  6318 140482876778304 gX0   Found 0 core dump files ...
2016/12/05 00:33:26.105  6318 140482876778304 gX0   systemd: logind service available
2016/12/05 00:33:26.106  6318 140482876778304 gX0   systemd: New seat seat0 [path=/org/freedesktop/login1/seat/seat0, activeSession='1', canGraphical=1, canTTY=1, canMultiSession=1]
2016/12/05 00:33:26.106  6318 140482876778304 gX0   SystemdSessionInfo: New session SystemdSessionInfo [id=1 user=root state=user active=1 reliable=1 infoId=0] [path=/org/freedesktop/login1/session/_31 TTY= seat=seat0 display=:0 vtnr=1 owner=[SysUser_Lin: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=0(0) active=1 type=x11 class=user state=active timestamp=1480914881771624 service=gdm-password defaultCG= leader=3614 audit=1 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:33:26.106  6318 140482876778304 gX0   SysSessionInfoManager: Session Information provided by systemd [priority: 0]
2016/12/05 00:33:26.107  6318 140482876778304 gX0   SysSessionInfoManager: Session Information provided by VT [priority: 2]
2016/12/05 00:33:26.107  6318 140482876778304 gX0   XSocket observer: watching /tmp/.X11-unix
2016/12/05 00:33:26.107  6318 140482876778304 gX0   XSocket observer: adding XSession: 0
2016/12/05 00:33:26.107  6318 140482876778304 gX0   SysSessionInfoManager: assigned session 0 to info provider 'systemd'
2016/12/05 00:33:26.107  6318 140482876778304 gX0   SysSessionInfoManager: assigned session 1000000 to info provider 'None'
2016/12/05 00:33:26.109  6318 140482876778304 gX0   Initialised XFixes extension (base=86 error=138)
2016/12/05 00:33:26.109  6318 140482876778304 gX0   TVGuiSlave.64: Running
2016/12/05 00:33:26.111  6319 4113946368 QX0   Logger started.
2016/12/05 00:33:26.111  6319 4113946368 QX0   Found 0 Minidump files ...
2016/12/05 00:33:26.111  6319 4113946368 QX0   Found 0 core dump files ...
2016/12/05 00:33:26.112  6319 4113946368 QX0   systemd: logind service available
2016/12/05 00:33:26.114  6319 4113946368 QX0   systemd: New seat seat0 [path=/org/freedesktop/login1/seat/seat0, activeSession='1', canGraphical=1, canTTY=1, canMultiSession=1]
2016/12/05 00:33:26.114  6319 4113946368 QX0   SystemdSessionInfo: New session SystemdSessionInfo [id=1 user=root state=user active=1 reliable=1 infoId=0] [path=/org/freedesktop/login1/session/_31 TTY= seat=seat0 display=:0 vtnr=1 owner=[SysUser_Lin: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=0(0) active=1 type=x11 class=user state=active timestamp=1480914881771624 service=gdm-password defaultCG= leader=3614 audit=1 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:33:26.114  6319 4113946368 QX0   SysSessionInfoManager: Session Information provided by systemd [priority: 0]
2016/12/05 00:33:26.115  6319 4113946368 QX0   SysSessionInfoManager: Session Information provided by VT [priority: 2]
2016/12/05 00:33:26.115  6319 4113946368 QX0   XSocket observer: watching /tmp/.X11-unix
2016/12/05 00:33:26.115  6319 4113946368 QX0   XSocket observer: adding XSession: 0
2016/12/05 00:33:26.116  6319 4113946368 QX0   SysSessionInfoManager: assigned session 0 to info provider 'systemd'
2016/12/05 00:33:26.116  6319 4113946368 QX0   SysSessionInfoManager: assigned session 1000000 to info provider 'None'
2016/12/05 00:33:26.117  6319 4113946368 QX0   TVGuiDelegate: Running
2016/12/05 00:33:26.136  6319 4051696448 QX0!  TVGuiDelegate: Socket closed on master
2016/12/05 00:33:26.210  6318 140482876778304 gX0   TVGuiSlave.64: Parent terminated
2016/12/05 00:33:26.218  6319 4113946368 QX0   TVGuiDelegate: Terminated
2016/12/05 00:33:26.310  6318 140482876778304 gX0   TVGuiSlave.64: Terminated

dragonziggy

Interestingly, TV Quick Support runs and opens in GUI without a problem.