Won't open after update to 12 on CentOS 7
dragonziggy
Posts: 4 
in Linux only
Running CentOS 7.2 w/TV12 (gnome desktop)
I upgraded to TV 12 (RPM installer) from TV11 which was working fine on the host. While it appeared to upgrade without a problem, TeamVIewer will now no longer open (GUI). The service and daemon are both running, no errors, but the GUI never launches at all. I've restarted several times, removed TV entirely, reinstalled 11 (which now no longer works either), removed again, re-installed 12, same result.
I have 6 other identical servers which are running TeamViewer 11 and 12 without a problem. I logged a support case but I'm hoping someone has some insight to point me in the right direction here.
Tagged:
0
Best Answer
-
Apparently using the application installer in CentOS 7 to remove or yum remove didn't cleanup everything from previous installs. In order to cleanup everything I had to follow the steps provided by support:
Below are the steps to complete:
- Open the Terminal
- Please run the command (without the quotations) " cd / " to go into the root directory. After this step, you shall see something similar to " user@ubuntu:/$ "
- Now once in the root directory please run the command to delete all associated files and folders (without the quotations) " sudo rm -rf /home/*/.local/share/teamviewer* /home/*/.config/teamviewer /opt/teamviewer; "
- Now all associated files and folders will be removed and its time to download and install TeamViewer from our website.https://www.teamviewer.com/en/download/linux.aspx
After these steps, everything is working now
6
Answers
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In case the TV log helps shed some light on what's going on.
2016/12/05 00:19:56.548 4645 4149012800 S Logger started.
2016/12/05 00:19:56.550 4645 4149012800 S Found 0 Minidump files ...
2016/12/05 00:19:56.550 4645 4149012800 S Found 0 core dump files ...
2016/12/05 00:19:56.550 4645 4149012800 S+ Thread: IOServiceWorker_0_1
2016/12/05 00:19:56.550 4645 4149012800 S+ Thread: IOServiceWorker_0_0
2016/12/05 00:19:56.551 4645 4149012800 S+ Thread: IOServiceWorker_0_2
2016/12/05 00:19:56.551 4645 4149012800 S+ Thread: IOServiceWorker_0_3
2016/12/05 00:19:56.551 4645 4149012800 S systemd: logind service available
2016/12/05 00:19:56.553 4645 4149012800 S systemd: New seat seat0 [path=/org/freedesktop/login1/seat/seat0, activeSession='1', canGraphical=1, canTTY=1, canMultiSession=1]
2016/12/05 00:19:56.553 4645 4149012800 S+ DBus: optional property DefaultControlGroup not found
2016/12/05 00:19:56.553 4645 4149012800 S+ DBus: optional property KillProcesses not found
2016/12/05 00:19:56.555 4645 4149012800 S SystemdSessionInfo: New session SystemdSessionInfo [id=1 user=root state=user active=1 reliable=1 infoId=0] [path=/org/freedesktop/login1/session/_31 TTY= seat=seat0 display=:0 vtnr=1 owner=[SysUser_Lin: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=0(0) active=1 type=x11 class=user state=active timestamp=1480914881771624 service=gdm-password defaultCG= leader=3614 audit=1 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:19:56.555 4645 4149012800 S SysSessionInfoManager: Session Information provided by systemd [priority: 0]
2016/12/05 00:19:56.555 4645 4149012800 S SysSessionInfoManager: Session Information provided by VT [priority: 2]
2016/12/05 00:19:56.562 4645 4149012800 S+ LateBinding [libX11.so.6]: Loaded library
2016/12/05 00:19:56.562 4645 4149012800 S XSocket observer: watching /tmp/.X11-unix
2016/12/05 00:19:56.562 4645 4149012800 S XSocket observer: adding XSession: 0
2016/12/05 00:19:56.562 4645 4149012800 S SysSessionInfoManager: assigned session 0 to info provider 'systemd'
2016/12/05 00:19:56.562 4645 4149012800 S SysSessionInfoManager: assigned session 1000000 to info provider 'None'
2016/12/05 00:19:56.563 4645 4149012800 S Starting as daemon
2016/12/05 00:19:56.563 4645 4149012800 S! AsioSettings::FindExternalIP: found 0 external IPs instead of 1!
2016/12/05 00:19:56.564 4645 4149012800 S UpdateOnlineState newOnlineValue 0
2016/12/05 00:19:56.564 4645 4149012800 S! AsioSettings::FindExternalIP: found 0 external IPs instead of 1!
2016/12/05 00:19:56.565 4645 4149012800 S Generating new RSA private/public key pair
2016/12/05 00:19:56.636 4645 4149012800 S System uptime: 341 seconds
2016/12/05 00:19:56.637 4645 4149012800 S MID: Read from disk failed.
2016/12/05 00:19:56.637 4645 4149012800 S MachineID m=0 - 0
Start: 2016/12/05 00:19:56.637 (UTC-5:00)
Version: 12.0.71510
ID: 0
Loglevel: Info (100)
License: 0
Server: master5.teamviewer.com
IC: *redacted
CPU: Intel(R) Xeon(R) CPU E5-2670 v3 @ 2.30GHz
CPU extensions: g9
OS: Lx CentOS 7 Core (32-bit)
IP: *redacted
MID: *redacted
MIDv: 0
Proxy-Settings: Type=0 IP= User=
2016/12/05 00:19:56.638 4645 4149012800 S RemoteSettingsMDRelationshipWatchDog: DEVICE ISN'T A MANAGED DEVICE
2016/12/05 00:19:56.638 4645 4024412992 S RemoteSettingsStore: Cleanup all policies.
2016/12/05 00:19:56.638 4645 4149012800 S RemoteSettingsStoreListener: Establish connection.
2016/12/05 00:19:56.638 4645 4024412992 S RemoteSettingsStore::LoadLastReceivedPolicies : Storage Entry Remote_Settings_TVClientSetting_Policy empty
2016/12/05 00:19:56.638 4645 4149012800 S Using IPC-Port 5939
2016/12/05 00:19:56.638 4645 4024412992 S RemoteSettingsMDRelationshipWatchDog: DEVICE ISN'T A MANAGED DEVICE
2016/12/05 00:19:56.639 4645 4149012800 S Updated sessions: [ 0 C root ] [ 1000000 L root ]
2016/12/05 00:19:56.639 4645 4149012800 S UpdateOnlineState newOnlineValue 0
2016/12/05 00:19:56.639 4645 4149012800 S Updated sessions: [ 0 C root ] [ 1000000 L root ]
2016/12/05 00:19:56.639 4645 4149012800 S UpdateOnlineState newOnlineValue 0
2016/12/05 00:19:56.639 4645 4149012800 S UpdateOnlineState newOnlineValue 0
2016/12/05 00:19:56.639 4645 4149012800 S UpdateResponseLinux: success 1 updated 0 rev 0
2016/12/05 00:19:56.640 4645 3999234880 S Using systemd-logind for suspend/resume monitoring
2016/12/05 00:19:56.640 4645 3999234880 S Session login for session 0
2016/12/05 00:19:56.640 4645 3999234880 S CTerminalServer::RepeatedlyCheckForUserLogin() Don't start GUI for session 0
2016/12/05 00:20:01.260 4645 4107270976 S SystemdSessionInfo: New session SystemdSessionInfo [id=2 user=root state=background active=1 reliable=1 infoId=1] [path=/org/freedesktop/login1/session/_32 TTY= seat= display= vtnr=4294967295 owner=[SysUser_Lin: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=0(0) active=1 type=unspecified class=background state=active timestamp=1480915201257249 service=crond defaultCG= leader=4669 audit=2 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:24:33.466 4939 140341748565824 gX0 Logger started.
2016/12/05 00:24:33.466 4939 140341748565824 gX0 Found 0 Minidump files ...
2016/12/05 00:24:33.466 4939 140341748565824 gX0 Found 0 core dump files ...
2016/12/05 00:24:33.467 4939 140341748565824 gX0 systemd: logind service available
2016/12/05 00:24:33.468 4939 140341748565824 gX0 systemd: New seat seat0 [path=/org/freedesktop/login1/seat/seat0, activeSession='1', canGraphical=1, canTTY=1, canMultiSession=1]
2016/12/05 00:24:33.469 4939 140341748565824 gX0 SystemdSessionInfo: New session SystemdSessionInfo [id=1 user=root state=user active=1 reliable=1 infoId=0] [path=/org/freedesktop/login1/session/_31 TTY= seat=seat0 display=:0 vtnr=1 owner=[SysUser_Lin: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=0(0) active=1 type=x11 class=user state=active timestamp=1480914881771624 service=gdm-password defaultCG= leader=3614 audit=1 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:24:33.469 4939 140341748565824 gX0 SysSessionInfoManager: Session Information provided by systemd [priority: 0]
2016/12/05 00:24:33.469 4939 140341748565824 gX0 SysSessionInfoManager: Session Information provided by VT [priority: 2]
2016/12/05 00:24:33.470 4939 140341748565824 gX0 XSocket observer: watching /tmp/.X11-unix
2016/12/05 00:24:33.470 4939 140341748565824 gX0 XSocket observer: adding XSession: 0
2016/12/05 00:24:33.470 4939 140341748565824 gX0 SysSessionInfoManager: assigned session 0 to info provider 'systemd'
2016/12/05 00:24:33.470 4939 140341748565824 gX0 SysSessionInfoManager: assigned session 1000000 to info provider 'None'
2016/12/05 00:24:33.472 4939 140341748565824 gX0 Initialised XFixes extension (base=86 error=138)
2016/12/05 00:24:33.472 4939 140341748565824 gX0 TVGuiSlave.64: Running
2016/12/05 00:24:33.479 4940 4113852160 QX0 Logger started.
2016/12/05 00:24:33.480 4940 4113852160 QX0 Found 0 Minidump files ...
2016/12/05 00:24:33.480 4940 4113852160 QX0 Found 0 core dump files ...
2016/12/05 00:24:33.481 4940 4113852160 QX0 systemd: logind service available
2016/12/05 00:24:33.482 4940 4113852160 QX0 systemd: New seat seat0 [path=/org/freedesktop/login1/seat/seat0, activeSession='1', canGraphical=1, canTTY=1, canMultiSession=1]
2016/12/05 00:24:33.483 4940 4113852160 QX0 SystemdSessionInfo: New session SystemdSessionInfo [id=1 user=root state=user active=1 reliable=1 infoId=0] [path=/org/freedesktop/login1/session/_31 TTY= seat=seat0 display=:0 vtnr=1 owner=[SysUser_Lin: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=0(0) active=1 type=x11 class=user state=active timestamp=1480914881771624 service=gdm-password defaultCG= leader=3614 audit=1 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:24:33.483 4940 4113852160 QX0 SysSessionInfoManager: Session Information provided by systemd [priority: 0]
2016/12/05 00:24:33.483 4940 4113852160 QX0 SysSessionInfoManager: Session Information provided by VT [priority: 2]
2016/12/05 00:24:33.484 4940 4113852160 QX0 XSocket observer: watching /tmp/.X11-unix
2016/12/05 00:24:33.484 4940 4113852160 QX0 XSocket observer: adding XSession: 0
2016/12/05 00:24:33.484 4940 4113852160 QX0 SysSessionInfoManager: assigned session 0 to info provider 'systemd'
2016/12/05 00:24:33.484 4940 4113852160 QX0 SysSessionInfoManager: assigned session 1000000 to info provider 'None'
2016/12/05 00:24:33.486 4940 4113852160 QX0 TVGuiDelegate: Running
2016/12/05 00:24:33.509 4940 4051696448 QX0! TVGuiDelegate: Socket closed on master
2016/12/05 00:24:33.573 4939 140341748565824 gX0 TVGuiSlave.64: Parent terminated
2016/12/05 00:24:33.573 4939 140341748565824 gX0 TVGuiSlave.64: Terminated
2016/12/05 00:24:33.587 4940 4113852160 QX0 TVGuiDelegate: Terminated
2016/12/05 00:25:01.280 4645 4107270976 S SystemdSessionInfo: New session SystemdSessionInfo [id=3 user=**bleep** state=background active=1 reliable=1 infoId=2] [path=/org/freedesktop/login1/session/_33 TTY= seat= display= vtnr=4294967295 owner=[SysUser_Lin: **bleep** [uid=992, gid=990 home=/var/lib/**bleep** gecos=Performance Co-Pilot shell=/sbin/nologin]] idle=0(0) active=1 type=unspecified class=background state=active timestamp=1480915501278536 service=crond defaultCG= leader=4961 audit=3 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:28:01.532 4645 4107270976 S SystemdSessionInfo: New session SystemdSessionInfo [id=4 user=**bleep** state=background active=1 reliable=1 infoId=3] [path=/org/freedesktop/login1/session/_34 TTY= seat= display= vtnr=4294967295 owner=[SysUser_Lin: **bleep** [uid=992, gid=990 home=/var/lib/**bleep** gecos=Performance Co-Pilot shell=/sbin/nologin]] idle=0(0) active=1 type=unspecified class=background state=active timestamp=1480915681528627 service=crond defaultCG= leader=5356 audit=4 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:30:01.845 4645 4107270976 S SystemdSessionInfo: New session SystemdSessionInfo [id=5 user=root state=background active=1 reliable=1 infoId=4] [path=/org/freedesktop/login1/session/_35 TTY= seat= display= vtnr=4294967295 owner=[SysUser_Lin: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=0(0) active=1 type=unspecified class=background state=active timestamp=1480915801840745 service=crond defaultCG= leader=6014 audit=5 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:33:26.102 6318 140482876778304 gX0 Logger started.
2016/12/05 00:33:26.103 6318 140482876778304 gX0 Found 0 Minidump files ...
2016/12/05 00:33:26.103 6318 140482876778304 gX0 Found 0 core dump files ...
2016/12/05 00:33:26.105 6318 140482876778304 gX0 systemd: logind service available
2016/12/05 00:33:26.106 6318 140482876778304 gX0 systemd: New seat seat0 [path=/org/freedesktop/login1/seat/seat0, activeSession='1', canGraphical=1, canTTY=1, canMultiSession=1]
2016/12/05 00:33:26.106 6318 140482876778304 gX0 SystemdSessionInfo: New session SystemdSessionInfo [id=1 user=root state=user active=1 reliable=1 infoId=0] [path=/org/freedesktop/login1/session/_31 TTY= seat=seat0 display=:0 vtnr=1 owner=[SysUser_Lin: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=0(0) active=1 type=x11 class=user state=active timestamp=1480914881771624 service=gdm-password defaultCG= leader=3614 audit=1 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:33:26.106 6318 140482876778304 gX0 SysSessionInfoManager: Session Information provided by systemd [priority: 0]
2016/12/05 00:33:26.107 6318 140482876778304 gX0 SysSessionInfoManager: Session Information provided by VT [priority: 2]
2016/12/05 00:33:26.107 6318 140482876778304 gX0 XSocket observer: watching /tmp/.X11-unix
2016/12/05 00:33:26.107 6318 140482876778304 gX0 XSocket observer: adding XSession: 0
2016/12/05 00:33:26.107 6318 140482876778304 gX0 SysSessionInfoManager: assigned session 0 to info provider 'systemd'
2016/12/05 00:33:26.107 6318 140482876778304 gX0 SysSessionInfoManager: assigned session 1000000 to info provider 'None'
2016/12/05 00:33:26.109 6318 140482876778304 gX0 Initialised XFixes extension (base=86 error=138)
2016/12/05 00:33:26.109 6318 140482876778304 gX0 TVGuiSlave.64: Running
2016/12/05 00:33:26.111 6319 4113946368 QX0 Logger started.
2016/12/05 00:33:26.111 6319 4113946368 QX0 Found 0 Minidump files ...
2016/12/05 00:33:26.111 6319 4113946368 QX0 Found 0 core dump files ...
2016/12/05 00:33:26.112 6319 4113946368 QX0 systemd: logind service available
2016/12/05 00:33:26.114 6319 4113946368 QX0 systemd: New seat seat0 [path=/org/freedesktop/login1/seat/seat0, activeSession='1', canGraphical=1, canTTY=1, canMultiSession=1]
2016/12/05 00:33:26.114 6319 4113946368 QX0 SystemdSessionInfo: New session SystemdSessionInfo [id=1 user=root state=user active=1 reliable=1 infoId=0] [path=/org/freedesktop/login1/session/_31 TTY= seat=seat0 display=:0 vtnr=1 owner=[SysUser_Lin: root [uid=0, gid=0 home=/root gecos=root shell=/bin/bash]] idle=0(0) active=1 type=x11 class=user state=active timestamp=1480914881771624 service=gdm-password defaultCG= leader=3614 audit=1 remote=0 rHost= rUser= killProc=0]
2016/12/05 00:33:26.114 6319 4113946368 QX0 SysSessionInfoManager: Session Information provided by systemd [priority: 0]
2016/12/05 00:33:26.115 6319 4113946368 QX0 SysSessionInfoManager: Session Information provided by VT [priority: 2]
2016/12/05 00:33:26.115 6319 4113946368 QX0 XSocket observer: watching /tmp/.X11-unix
2016/12/05 00:33:26.115 6319 4113946368 QX0 XSocket observer: adding XSession: 0
2016/12/05 00:33:26.116 6319 4113946368 QX0 SysSessionInfoManager: assigned session 0 to info provider 'systemd'
2016/12/05 00:33:26.116 6319 4113946368 QX0 SysSessionInfoManager: assigned session 1000000 to info provider 'None'
2016/12/05 00:33:26.117 6319 4113946368 QX0 TVGuiDelegate: Running
2016/12/05 00:33:26.136 6319 4051696448 QX0! TVGuiDelegate: Socket closed on master
2016/12/05 00:33:26.210 6318 140482876778304 gX0 TVGuiSlave.64: Parent terminated
2016/12/05 00:33:26.218 6319 4113946368 QX0 TVGuiDelegate: Terminated
2016/12/05 00:33:26.310 6318 140482876778304 gX0 TVGuiSlave.64: Terminated0 -
Interestingly, TV Quick Support runs and opens in GUI without a problem.
0 -
Apparently using the application installer in CentOS 7 to remove or yum remove didn't cleanup everything from previous installs. In order to cleanup everything I had to follow the steps provided by support:
Below are the steps to complete:
- Open the Terminal
- Please run the command (without the quotations) " cd / " to go into the root directory. After this step, you shall see something similar to " user@ubuntu:/$ "
- Now once in the root directory please run the command to delete all associated files and folders (without the quotations) " sudo rm -rf /home/*/.local/share/teamviewer* /home/*/.config/teamviewer /opt/teamviewer; "
- Now all associated files and folders will be removed and its time to download and install TeamViewer from our website.https://www.teamviewer.com/en/download/linux.aspx
After these steps, everything is working now
6 -
Well, I don't know in this case - But I just had the same problems in version 11. Instead of the quite drastically deletion of every TV file from the system - I found the reason for my troubles in the /home/user/.config/teamviewer/client.conf
The parameter [strng] FT_Start_Directories = "" was ridicolous long and I simply deleted anything between the " " as many of the directories were not even at my computer.
This solved the problem!
The reason I got into thinking this way was the preceeding TV sessions where I browsed a lot around and had many small sessions with the same customer. Maybe TV is not good at cleaning up config files when needed!
Brgds,
Axel
2
