Why did my cancelled license after a test not end the license?

Jpearring · 2025-05-21T12:24:49+00:00

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Jpearring

I cancelled after a failed test to use TeamViewer. How come I was still charged for a year?

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.Carol.fg.

Hi @Jpearring,
Welcome to our Community, and we're sorry to hear about your bad experience.

For clarity about your case, we advise contacting our support team directly via ticket or phone: https://www.teamviewer.com/en-us/global/support/customer-support/#:~:text=Support%20for%20licensed%20users%20only

All cancellation requests must be processed by the designated team via ticket: https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/

We thank you for your understanding.
Let us know how it goes and if we can help you any further.
Best, Carol

Jpearring

I did fill out a ticket, but it didn't appear to finish unless I filled out a "form" that I can't find. I'll try and again and will hopefully hear from a contact.

Thank you

.Carol.fg.

You're welcome @Jpearring,

You may consider giving our support team a call if you can't open the ticket.

Let us know how it goes and if you need any extra help.
Best, Carol

Jpearring

I was told I cannot use phone support to discuss my problem with support. I went to the "website" and it seems to be a loop back into a chat system that only gives me sales.

.Carol.fg.

Thanks for the updates @Jpearring.

Could you message me via private message your email account with TeamViewer?

I'm looking forward to your reply to attempt to better assist you. 🌷

Best, Carol