email address is already in use

Hello

I created an accound for one of my users. Then I suppressed this user.

The user erased his email confirmation.

The user don't show up anymore in the list of accounts (and it makes sense).

Now I want to recreate it, but says the email address is already used.

I tried to go in the "add an existing account" (https://login.teamviewer.com/cmd/joincompany) and it says I cant add a company.

Many thanks

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Accepted answers

Chiron

Can the user go to https://login.teamviewer.com/LogOn and click I forgot my password? I think this will send a temporary password to the user. If he can log in, he should be able to join the company again.

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Chiron

Carnetdevol

it worked just fine. The only thing that was not clear in my opinion, was that it's the user that needs to click the link not the administrator.

Thanks. Best Regards