Block and allowlist & Disable random password

Dean_Hoile_8706

Hi,

We are making some changes to our policies for both Windows and macOS and adjusting the block/allow list, essentially we are locking down who can connect to our devices so that only people in our org can connect.

As seen in the image we have created two test profiles which have been deployed to test devices in the same way as our main fleet, the devices receive the configurations but when we try to connect using the await confirmation method it states "The partner does not accept incoming connections"

We hav also deployed the setting to deactivate the random passwords based on the best practice which was done for the allow connections setting as well.

I am not sure if the setting to allow the org overall causes this issue but something stopped the connections after this.

What is the best advised way to do this from an administrator POV.

Best practice guide we followed https://community.teamviewer.com/English/kb/security-handbook

.Carol.fg.

Hi @Dean_Hoile_8706,
Thanks for reaching out to our Community and for all the details!

By setting up an account on your allowed list, only connections from that account will be accepted.
The setting to disable the random password will cause the TeamViewer to display a dash "-" where it usually displayed the random password.

Regarding the error message, if you're already using the account that was added to the allow list, please double-check the settings for Access control. Make sure they are set to Accept all - do not worry, this means that the device can accept connections from other devices, but it will filter by the allowed list.

• For both local and remote devices: Open the Options ➜ Advanced, and click Show advanced settings ➜ make sure that you have Full access for the Access control

(Remote device that receives the remote connection)

(Local device that starts the remote connection)

Let us know how it goes and if you need any further help!
Best, Carol