Direct Access without giving permission not working anymore

beringer

Hi, I can only use the WebClient to gain direct access, when I use the TeamViewer app the other side has to give permission first. Which makes it impossible to use TeamViewer on unattended computers.

Did something change in the TeamViewer config? This concerns the same computers, no renewals and no clean installs. Just stopped working the "normal" way and switched to 'give permission'?

The clients I am trying to connect to are all assigned to my account and easy access is ticked. Been working for years like this.

Hope someone knows :)

Chisa_R

Hi @beringer,

Welcome to the TeamViewer Community, and thank you for reaching out! 😊

We haven’t made any adjustments to the TeamViewer configuration from our side—so could you please try the following troubleshooting steps in your TeamViewer application:

• Ensure your TeamViewer app is up to date:
  Log in to your account, navigate to the Help menu, and click Check for new version to confirm you're on the latest release.

• Verify your Access Control settings: After logging in, click the settings icon in the top right corner. Then go to: Advanced settings → Open advanced settings → scroll to Advanced settings for connections to other computers and ensure Access control is set to Full access.

• Restart your TeamViewer app:
  A simple restart can often resolve temporary issues.

If you continue experiencing issues, could you please get back to us with the operating system of the device on which the TeamViewer app is installed?

Looking forward to hearing from your soon 😉

Chisa