Devices don't inherit manager permissions from a group

dood

Hi,

I'm pulling out my hair on something which seems to be easy but not working like annonced in KB (https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/devices/apply-manager-permissions-at-group-level/).

Here is my setup :

• Teamviewer Corporate
• 2000+ computers organized in more than 50 device groups.
• 2 user groups : "admins" and "technicians"
• We deploy Teamviewer client using "rollout setup" and put all new devices in a specific device group.
• Devices are then renamed and moved to other groups by technicians
• We are using new interfaces : https://web.teamviewer.com/management-portal

I want to define managers only on this specific device group, so as soon as a new device is added, manager permissions are automatically applied.

I don't want to user manager permissions in the roll-out setup for 2 reasons :

• Groups are not handled
• Our managers sometime change

When configured, a new device is added in the device group but the manager permissions are not inherited at all.

Regards,

Edouard

dood

So, the Teamviewer Support Team said :

"when the "Inherit device group permissions to devices" option is activated, Device Group managers will not be listed as direct managers at the device level. Nevertheless, their assigned permissions will be transferred."

… and that's right so don't pay attention to the showed permissions ;)