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Hi TeamViewer Support and Community, I recently noticed an automatic subscription charge from TeamViewer on my credit card, but I manage multiple email accounts and cannot remember which email address is linked to the active paid subscription. Could a TeamViewer staff member or support representative please reach out to me…
Over the last week we have noticed a few times when remoting in to update or install software for users that we are getting two errors that prevent us from doing so. The screen goes black with "Your partner's desktop is no longer accessible". When trying to switch user's account to an admin account we get the "The screen…
Hi! I am using the free version of TeamViewer Remote Assist AR for calls between a Vuzix M400 and computer. All in-call features are working well and I'm able to stream video from the headset to the computer, but I can't hear audio from the headset even when the microphone is on. I double checked to make sure that…
Hello, When I try to add a manager to any device and click the save button on the TeamViewer website, I get error messages as shown in the screenshot. I tried adding a manager from a different account and the error appeared again. I tried adding a manager from a different device and a different browser and the error…
I created a custom QuickSupport for Classic and downloaded it via the distribution link. I ran the downloaded file, but the custom screen I created does not appear. What is the cause of this issue, and how can I resolve it?
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Hi, I am trying to help someone reset their password on their account but the email does not arrive (we checked spam), can you please assist me in fixing the issue? Thanks.
Hello, I've been using macOS for years and can't explain what keeps happening. For months now, after every auto-update of the software TeamViewer keeps disappearing from my applications. Only a remnant in Application Support remains. So I have to re-download and install TeamViewer every time. That is extremely weird and…
There are a few computers that when connecting via Teamviewer remote assist, they become unusable. They will crash and have really bad latency issues but as soon as the connection ends, it snaps back to normal. Any solutions? I've tried uninstalling/reinstalling, fixing any broken files, restarting the daemon but nothing…
Hi, I have several computers registered to my TeamViewer account, and I'd like to know if it's possible to see the last date and time a specific computer came online. I'm not looking for the last connection I made to it, but rather the last time the remote device itself was online and connected to the TeamViewer network.…
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After installing Teamviewer and creating your TeamViewer account, follow these recommendations to ensure the highest level of security tailored to your needs. Secure your account: Set up two-factor authentication (2FA) Two-factor authentication (2FA) adds an extra layer of security to your TeamViewer account. Even if…
As a company administrator, you can review the connection reports for incoming and outgoing connections. This feature is not a traditional security setting but rather a feature that allows you to review all incoming and outgoing connections performed with your license. Find detailed information about Connections Reports…
If you plan to use unattended access for TeamViewer, you have to think about security, as your devices will be accessible all the time. Please follow the instructions below to make sure your Host is protected from unauthorized access at any time. Manage your device and grant Easy Access To guarantee the most secure remote…