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I have for a while used the new interface, basically because of the "Disconnected" group in the Devices section. Now ALL computers are visible in this group, both online and offline ones (Connected/disconnected) This behaviour is new to me. Recent update? Bug? Anyway, that makes this grouping less useful. I have to scroll…
Dear Support, Some devices are not allowing me to remove control, but other devices are allowing me to control. I noticed that the machine that I do not have access the arrow point is different. It looks like a policy issue, but both machines are under of the same policy. One difference is that the first is on the "All…
Hi, In the legacy console, in the "Design and Deploy" section, I have custom configurations that assign devices to the appropriate group using an API Token and Config ID. After migrating to the new console, TeamViewer creates a new group that is no longer inherited, and the old Design and Deploy configuration no longer…
Dear TeamViewer Support Team, We are a corporate client currently utilizing the TeamViewer Tensor license (contracted since 2016). We manage a large number of POS and Kiosk devices, most of which operate on Windows 7 Embedded (2009, 2010) environments. We are reaching out to request technical alternatives regarding the…
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Hello TeamViewer Community, Since updating to the latest TeamViewer version, I am experiencing a major issue with the search function in the "Devices" tab. When I search for a specific string (e.g., "BVG"), the search results correctly display the Device Groups that contain this name. However, the groups appear empty in…
So the issue is that I'm unable to remove some active sessions either from the Windows app or from the web interface. The result is the same: Any clues? PS: It's Windows 11, not Windows 10 too.
I am unable to download the ARM64 version. I keep getting the error 404 - The specified blob does not exist. I was able to download x86-64bit, which is incompatible with the device I am trying to install it on.
Hello, I would like to report a regression introduced with the December update of TeamViewer QuickSupport and Host for Android. Issue description Until the November version, remote control worked correctly on Motorola devices using QuickSupport together with the Universal Add-on. After updating QuickSupport in December:…
I am a long time TeamViewer free user. I only use TeamViewer to access my MacBook and my home laptops if I'm in another room. I also occasionally help my Mum with her laptop in the UK. I keep seeing an ID appearing in my Recent Connections. I have no idea what the connection is. - Clicking More details only shows the ID…
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