No response when trying to connect to a partner
I recently updated to Team Viewer 12 and just now tried to connect to my elderly mom's computer and discovered that I am unable to connect to her computer or my computer at my other home. I checked her ID and P/W with her and they are typed in correctly, but when I click on "Mom's Computer", nothing happens. I mean no errors, no messages, no reaction whatsoever. Same thing when I click on my other computer, too. I chosen "Control Remote Computer" and the right Partner ID. The "Remote Control" radio button is chosen. I have X'd out of Team Viewer and reopened it, too. I just get nothing. I don't know what else to check. Any ideas.