Data breach situation - need help to interpret a log left behind...
I posted yesterday and got 32 views and no responses so I'm trying again. My elderly mother was victimized by a scammer who posed as tech support and got her to install TeamViewer12 (desktop and client both) on her Mac. There's a partial log left behind that I am trying to understand. The TeamViewer12 user guides have minimal information and mention that management functions for the log is only supported for commercial licenses. I can't find any information about how to interpret the log file.
Any suggestions for where to look for that kind of info?
Any idea where I can find someone with the right knowledge to pay for some support? Inside of TeamViewer or privately? I'd love to get the kind of support that I hope they give to commercial clients on a one-time-pay basis if that's available.
Really hoping for some helpful input here - feeling left out in the cold by the big company that makes a product that is easy for bad guys to use to victimize vulnerable people but doesn't document the most basic things that would be helpful to families trying to help their loved one recover from the attack. There's an obvious gap in service that someone could be filling here!