connect.teamviewer.com address redirecting

I'm about to start my first session with a client where I will control their system to sort a issue. The Teamviewer support video states that I tell my client to visit connect.teamviewer.com to download the small programe to enable connection. However, when I test the address connect.teamviewer.com all it does it redirect to the Teamviewer homepage. What am I doing wrong?

Many thanks!

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Accepted answers

Esther

Hi @connectcreative

Thanks for using TeamViewer.

When you are going to connect.teamviewer.com there will be a download of the TeamViewer QuickSupport .exe-file.

Can you ask your connection partner to start this module? (It should be visible in the Download area of his computer.)

After starting the module you should be able to connect to him.

Otherwise, you can also create your own customized QuickSupport modules in the Management Console and send the link directly to your customer (requires a TeamViewer license). You´ll find some articles about it in the Knowledge Base.

Best, Esther

All comments

Esther

Hi @connectcreative

Thanks for using TeamViewer.

When you are going to connect.teamviewer.com there will be a download of the TeamViewer QuickSupport .exe-file.

Can you ask your connection partner to start this module? (It should be visible in the Download area of his computer.)

After starting the module you should be able to connect to him.

Best, Esther

connectcreative

Hi Esther,

Thanks for getting back to me so quickly, aporeciated!

ward_chris22

I know this is an older thread, but thought I would try my luck.

If I go to get.teamviewer.com, it downloads at 14MB (taking about 90 seconds on the work computer) and then I run it.

If I go to connect.teamviewer.com, it downloads a similar sized file, but only takes about 5 seconds.

What is the difference betweem 'get' and 'connect'? And how do I customise my Quicksupport module that it dwonloads the 'connect' version so that clients can access it faster?

Cheers

Chris