allowing remote control where is the pw ?

erickb

I want to get a support

if I open teamviewer 13 beta , in Allow Remote Control I get an ID but there is no password

how can I get the password ?

thanks

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Accepted answers

Esther

Hi again,

can you change the part I´ve marked in yellow to secure (6 characters)?

You can remove the black dots under Mot de passe if you don´t want to have a personal password.

I hope that helps you, Esther

All comments

zabasj

I CANT EVEN OPEN THE OPTIONS PAGE WHEN I TRY I GET "the options dialog is protected with a password. Please enter the password to access the options dialog." but i dont know the password bc its not shown on my screen. ive tried my personal logon password for teamveiwer but that doesnt work either.

erickb

now it works :smileyhappy:

many thanks !

Esther

Hi again,

can you change the part I´ve marked in yellow to secure (6 characters)?

You can remove the black dots under Mot de passe if you don´t want to have a personal password.

I hope that helps you, Esther

erickb

my screen is not at all the same than yours , I cannot choose a random password, there is already a password ***** but no idea what it is

i'd like to remove that hidden password and get a random password each time

thanks

erickb

screenshot 2017-11-09 à 13.05.43.png screenshot 2017-11-09 à 13.06.01.png

Esther

Hi @erickb

It looks like your randon password is disabled.

You can enable the random password for spontaneous access in the TeamViewer options --> Security --> Password strength --> choose at least Secure (6 characters)

Otherwise you can connect via the personal password, which has been set for your device.

All the best, Esther

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