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Can't connect to a remote device

When connecting to a remote device says "ready to connect (secure connection) the following "connect to partner" next to "connection" and that's it...the recording of "identification," no1.jpg2.jpg3.jpg

Comments

  • Iain_wels
    Iain_wels Posts: 54 ✭✭

    Hello albina,

    Is there a way to put the language in english on your console? Did you look for a popup in gthe background, had that problem a couple of times that a popup pops up behind the application on the home screen.

    I hope this helps,

    Thank you for using teamviewer!

    With kind regards, Met vriendelijke groet,
    Iain Wels,
    ICT-Support
    If you found this helpfull please verify it as an solution, so it could help other people
  • From the very beginning:

    Partner connected

    Скриншот 10-11-2017 142949.jpg

    I go to the console

    Скриншот 10-11-2017 142427.jpg

    Click the connect button

    Скриншот 10-11-2017 143738.jpg

    Скриншот 10-11-2017 144117.jpg

    then the process is not.

    then to be a process of identification and connection,but about 1:30 in the morning in Moscow, it is not happening

    no pop-UPS no

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