Failure to install
smartwombat
Posts: 7
Unfortunately that's not a very helpful error message - like WHY id it fail, WHAT can I do about it ?
I want to setup the TeamViewer 13 Beta so I can evaluate it for corporate support.
But if ti fails to isntall then I can't recommend it...
? Where do I find useful log files to assist in supporting me ?
0
Best Answer
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smartwombat
Posts: 7
Found a left over .dll file in program files (x86)\TeamViewer after uninstalling v12
Reinstall of beta 13 after that seems to have worked.
7
Answers
Hello smartwombat,
It could be multiple problems! First it could be that you're storage is to full or you're already running a previous version of teamviewer (if so delete it with the setting: Delete all file's on). But if you want to see some log file's here is one C:\Users\[Username]\AppData\Roaming\TeamViewer
I hope this helps,
Thank you for using teamviewer!
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Ah, I looked in Local, as that's where Temp files are normally created.
There is an empty file TeamViewer13_Logfile.log but no installation log that I can find.
Control Panel > Programs and Features finds no currently installed version.
So the next step I supose is a reboot, in case Windows is messed up somehow - possibly a pending delete.
whenever we trying to download any app it response.....its failed or unable to support...why is it so??????