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Failure to install

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Unfortunately that's not a very helpful error message - like WHY id it fail, WHAT can I do about it ?
I want to setup the TeamViewer 13 Beta so I can evaluate it for corporate support.
But if ti fails to isntall then I can't recommend it...

? Where do I find useful log files to assist in supporting me ?

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Answers

  • Hello smartwombat,

    It could be multiple problems! First it could be that you're storage is to full or you're already running a previous version of teamviewer (if so delete it with the setting: Delete all file's on). But if you want to see some log file's here is one C:\Users\[Username]\AppData\Roaming\TeamViewer

    I hope this helps,

    Thank you for using teamviewer!

    With kind regards, Met vriendelijke groet,
    Iain Wels,
    ICT-Support
    If you found this helpfull please verify it as an solution, so it could help other people
  • Ah, I looked in Local, as that's where Temp files are normally created.

    There is an empty file TeamViewer13_Logfile.log but no installation log that I can find.
    Control Panel > Programs and Features  finds no currently installed version.

    So the next step I supose is a reboot, in case Windows is messed up somehow - possibly a pending delete.

  • whenever we trying to download any app it response.....its failed or unable to support...why is it so??????

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