Locked out of my free account

I recently received a message that I've been locked out of my free account because of somthing having to do with a yahoo email hack.

Does anyone know a way to unlock the account?

I had to sign up for a new account in order to get access to the community. Since it is a free account there is no Teamviewer support.

Thanks.

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roso

7 years later and still no reply. SMH.

revthomas

Hi Scotty,

This solution does not work because the reset email is never sent. I had to create a new account with a different email and then re-create my computer list.

I would still like to access my previous account as there are computers I couldn't address as yet.

Do you know why the reset emails are not going out. Could it be that it is because my domain is yahoo.com. I understand that some kind of hack of yahoo's servers occurred that resulted in all the accounts with a yahoo address being blocked.

Thanks,

Greg

Scotty

Hi revthomas,

You just need to reset your password.

You can reset your password here: https://login.teamviewer.com/LogOn#lost-password
You can also see more information about our password reset policy here: https://www.teamviewer.com/en/support/password-reset/

-Scotty