The reference account is currently locked out and may not be logged on to

Hi everyone,

I use teamviewer to work on a remote pc (my pc is windows 10 home while the remote windows7 enterprise) and until few days ago everything went smooth. Then, when I tried to access the remote pc with the usual credentials, I suddenly got the message "The reference account is currently locked out and may not be logged on to". I know that this usually appears when you put the wrong login password for more than 3 times but it's not my case. To be honest, this message appeared also before (randomly) but lasted at maximum 1 hour, while now my access has been denied for almost two days. Do you have any idea why?

Thanks