Loosing connection when switching Windows Users

Hello all,

We have a remote computer running Windows 10 and with 3 users created.

One of the users is a standard Windows account and the other 2 are Administrator accounts.

We connect to the Standard account and try to switch to one of the administrator accounts, but when we do so, we lose connection to Teamviewer. And the only way to get it back, is if there is someone physically on the other end to log back into the standard account.

We believe we have set Teamviewer to run as a service, but this still happens. Any idea?

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Accepted answers

Reyhan

@TakeTheWind

Thank you for your fast reply. This setting allows logon for all users, your guess is right.

It's sounds like a problem with the service.
Could you please try to install TeamViewer again, on the admin account with admin rights?

Please keep me informed if i can be of any further assistance.

All comments

Reyhan

@TakeTheWind

Thank you for your fast reply. This setting allows logon for all users, your guess is right.

It's sounds like a problem with the service.
Could you please try to install TeamViewer again, on the admin account with admin rights?

Please keep me informed if i can be of any further assistance.

TakeTheWind

Yes, that would be the last step, but it's a bit harder to arrange, due to the device being located abroad so I can't be on the spot to uninstall and re-install Teamviewer.

I'll try to coordinate with someone on the other end.

Thank you.

Reyhan

Dear TakeTheWind,

Thank you for your post.

Could you please check the security settings on the host side?!

The windows logon should be allowed as follows:

Hope this will help!

TakeTheWind

Hello Reyhan,

I checked and we have the option "Allowed for all users" selected. So that shouldn't be the issue, right? Or should we select "for administrators only"?

losdudechris

This is happening to us as well, with the latest version of TeamViewer installed.

erfan9

Same here. Multiple users of which several are admins. I am not. I can set up remote connection when logged in to my account, but cannot log in when have switched user and am at the users login page. Have Teamviewer 12 installed on both machines. Must I have the connection allowances set to administrators only? Would I be able to log on then?

Biroplast

Has anyone been able to solve this mistake?

BiroplastBP

This is happening to us as well, with the latest version of TeamViewer installed.

Interchester

Seems to be still an issue in July 2020. Is there a solution?

Hector_Paredes

Hello all,

We start to have the same problem in our connections, does someone find a solution ?

prometheus2010

Hello all,

It was working fine for the last couple of years, but now I had to install my relatives' computers (believe it or not, the insisted on Windows 7; they are very old and don't want to change!) - and using the latest TV versions I end up having precisely the issues described above.

TV looses connection upon logging off from Windows on the remote computer (remoter computer status and TV status both confirmed as ON). (We are not using Windows credential to auto log on but separate passwords). This is super-annoying, because the only way to come back is to phone the other (abroad!) side up and make them log into the computer, and then remote access is re-gained. This is independent of the Windows logon setting in the TV options and it is independent of whether or not the user has administrator rights (irrespective on whether on host or remoter computers).

Can anyone help solve this please?

Many thanks in advance,

prometheus2010

Brandon_K3232

Use the actions button on the top menu bar> Click Reboot. Then check selections for reconnecting after reboot. This will successfully allow you to switch profiles.

JStutts

Experiencing this issue on multiple systems after upgrading them silently from version 12.x to 15.40.x Changing the windows logon selection does not seem to make a difference. system is normally logged on as the local user, then when attempting to switch to the Administrative windows user the session immediately disconnects. i've checked everything as well as manully re-installing while phycally at the machine. i did find that updating from 12.x to 15.27.x seems to not have the issue, but as soon as the version is updated to current it reappears. occasionally we can log onto another restricted admin user account but it always fails when trying to go from either to the administrative user account. ***Note the windows logon screen with the administrative user does load locally but the remote user is disconnected by then. so the staff member has to cancel and login again as the local user.

VERY VERY VERY annoying i have 2k+ plus systems that need to be updated and a fix applied to this!!!!!!!

DonP

2024 and still having this same issue. I have a remote computer I'm trying to access, but keep getting booted from TV when I log out of a user account. I don't have physical access to the PC, so I have to call and have someone on site log in before TeamViewer will work again. Kind of defeats the purpose. Very frustrating.

DonP

Out of curiosity I decided to compare the configuration of TV on my PC with the configuration of the remote PC I'm trying to access. I found that there is an option missing: "Full access control when a partner is connecting to the Windows logon screen".

Same version of TV, same date for latest update but missing this option...? Next time I'm on site I will try to uninstall/re-install and see if that fixes the issue.

Saftwerk

any progress?
I get disconnected too when switch user