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Please check your internet connection + no ID

Hi  -

I was using TeamViewer for Business with a recent Company and I am now no longer working for them.  I used TV previously for private use at home.

Now I can't seem to downgrade my license.  When I open TeamViewer it just says "Not Ready Please check your connection" and it gives me no ID and Password.    I've tried uninstalling and reinstalling and I am still getting the same error.

Do I have multiple problems here or is this all account related?



  • mLipok
    mLipok Posts: 772 ⭐Star⭐

    This is not related to licensing system.
    EDIT: It was looking like it was not related to licensing system.

    I have active Premium license and currently have the sam problem (just submited error log to HelpDesk ).

    I had similar problem - currently works OK just after restarting system.
    But the main problem was that I try to turn of all AV / FIreWall and also closing runing TV again, nothing was succesfull.

    I already had the same scenario few times.

    Still waiting for response from HelpDesk - about my logs.


    mLipok , AutoIt MVP
  • Scotty
    Scotty Posts: 492 Staff member 🤠

    Hi sitravelgroup,

    This is license related.

    Can you please contact our support team if you need more information.


    Senior Moderator
    Did my reply answer your question? Why not accept it as a solution to help others?
  • mLipok
    mLipok Posts: 772 ⭐Star⭐
    I just changed my post.
    I apologize for the erroneous diagnosis.
    mLipok , AutoIt MVP
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