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Device Status of client shows false errors

I have one client in my list that shows in its device status that disk space is below 10% and AV is out of date or not functional.

 

Both of these are false, I have remoted into the unit and it has well over 50% free on HD space and the AV is fine.

 

Suggestions?

Comments

  • Chiron
    Chiron Posts: 226 ✭✭

    Are you talking about notifications like this?

    NotificationsNotifications

    I don't know a way to adjust what gets reported and we were getting a lot of false alarms. I turn off integrated health checks to make them go away.

    Options > Advanced > Uncheck Enable integrated system health checks

    SystemChecks.png

    I don't work for TeamViewer. I'm just a user.
  • JustSumGuy
    JustSumGuy Posts: 9 ✭✭

    our interface looks a little different but I think its the same thing, we have 60 or so systems and only this one is showing issues, this is a first after nearly a year of use.  The user is not online atm so I took a pic of a station that has no error but this one laptop shows antivirus out of date and HDD under 10%

    I dont want to disable these notifications as I find them usefull....

    I have rebooted the users laptop and confirmed everything is functional, all systems in the organisation are Win7 Pro and use AVG Business edition.

    New Bitmap Image.jpg

  • Chiron
    Chiron Posts: 226 ✭✭

    If you click on the alert, do you get an option to recheck or acknowledge? Maybe it's an old warning.

    I don't work for TeamViewer. I'm just a user.
  • JustSumGuy
    JustSumGuy Posts: 9 ✭✭

    yes I have tried recheck, rebooted laptop, rechecked again and again......

    Perhaps if I disable the check, reboot and reneable it....

  • GregJohnsonDSM
    GregJohnsonDSM Posts: 3

    Any solution? I have the same errors and the disk space is well above 90% free.

  • Veteska
    Veteska Posts: 0

    Hello.

    I have same problem. But i dont know any solution :(

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