i have alraedy update to teamviewer 13 and i had a regular key that i got from store.now its it writing to me that its a free license and i dont know where is the key for it?
i bought it 2 year ago what can i do?
i didnt find the key in my email
Could you check your Teamviewer info? (in the Help menu).
As you can see in my screenshot, the red line shows no license, but I have an account license.
You might have a License, but not an account license.
I am not sure how licensing works with Teamviewer for the professional version but if you went from 12 to 13 and you are not paying a subscription I suspect you may have to buy a new one. However I am not sure if this exactly how it works so make that contact with Tech support or sales. Only they can help you with licensing.
If you paid for a license I would contact support and see if they can help generate it for you.
I use the free license and it was asking for one. I beleive I just had to click activate and it activated my old code. have you logged in with your account?
