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I am not receiving activation email


I am not able to reveive activation email to activate my email. i do resend activation email several times with no respond !!! any help


  • I am also having this problem.

    Have upgraded from 12 to 13 and I have not received an activation e-mail or the invoice e-mail... I need to provide remote support to an employee and I am unable to do so....

  • Reyhan
    Reyhan Posts: 270 Staff member 🤠

    Dear MihaiRadu,

    Thank you for your post. I have notice that we also received a ticket from your company.

    There was a mistake in the order emailaddress, we have resent your invoice.
    Best regards.


    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
  • Hi Teamviewer

    I purchase the license online and received an email for the invoice. Waiting for 2 days. However I have not received the activation email.

    Please help. Thanks


  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]


    Thank you for your post.

    If you have not received any activation email yet, please contact our support team. They will assist you individually. I apologize for any inconvenience caused.

    Hope this will be helpful.

    Best, Yuri

    Former Japanese Community Moderator
  • Sum1431
    Sum1431 Posts: 2

    Is there a reason you can't contact the support team?

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @Sum1431 ,

    Thank you for your message.

    Our Community is a public forum and not an official contact method.
    In this case, communication must be via ticket or phone.

    Is there any reasons why you can't contact our support team?

    If you PM me and provide your invoice number as well as the reason why you can't reach to our support team, I am happy to assist you to get in contact.

    I apologize for any inconvenience caused.
    Hope this answers your question.

    Best regards,

    Former Japanese Community Moderator