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When remoting onto a PC via web client; Teamviewer says that it is a free licence so we are limited

Hi There,

When remoting onto a PC via web client; Teamviewer says that it is a free licence so we are limited to a 5 minute window; also saying that it is a sponsered session (Pictures included below).

However, we own Business Licenses, so why do we recieve this error message?Gerald TV Error.png

Best Answer

Answers

  • darylc
    darylc Posts: 1

    Are they counting the iOS app as a web client????

  • Esther
    Esther Posts: 3,569 Community Manager 🌍

    Hi @darylc

    Connections from mobile devices are not counting as a web client. 

    Connections from mobile devices (iOS, Android, Universal Windows Platform, and BlackBerry) are possible with the Business license. 

    Thanks, Esther

    Community Manager
  • Swaz1
    Swaz1 Posts: 1

    I am connecting with My Mom's computer with the full version on my windows PC and still receive the 5 min message. Ideas?

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