Haven't received trusted device email or password change email

tmattes

I am having this same issue now with one of our corporate accounts. Can someone please help? I need to be able to receive the "TeamViewer Sign in Confirmation" for this other account. Again, it is not the account I am signed in here with it is one of our other email addresses.

tmattes

We have a corporate account and one of our users is not receiving the "Trusted Device" emails from TeamViewer to be able to login from that system. We really need this to work as they have a new system. This is not a whitelist issue on our end as we have white listed the TeamViewer addresses these messages come from. Need some help here! Thanks in advance.

VOB10

Same issue. Is there any solution we are nog able to use our TeamViewer licence.

Please can someone help us?

m_echanic

Same issue here. Tried to login on my phone and got the message too. After a few hours still haven't received a mail from TV. How to verify my device without this mail?

Tyrth

Same here, please, customer support, contact me so I can recover my main account.

PhilippeM

Hello, I have the same problem, I don't receive trust e-mail

Wietze

I have the same issue, could support help me to get an activation mail?

Treadhead64

I have been having the same problem. I use TV free to assist my mother in law and suddenly the easy access is no longer working. I managed to walk her through getting the ID and password from her client (not an easy task) but now I need to reauthourize her machine as trusted device. I do not receive email. I even had to creat a new account just get into here to post this because my own browser is apparently no longer trusted and I cant logon to my web account.

This has been happening for a long time.. why do I not receive the emails? [removed per Community Guidelines] is the address if my account.