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ServiceCamp

Is there a way to add new status to tickets.  Presently there are 4; open, closed, waiting for customer.  We need another for 'waiting for third party'.  How can I add one?

Comments

  • Jeremy
    Jeremy Posts: 106 Staff member 🤠

    Hi @davidb1,

    Currently we don't have the ability to add or modify the ticket statuses in servicecamp. However I've informed our product management about this feature request, so that they can consider it for the future.

    Thanks for the suggestion!

    Regards,
    Jeremy
    TeamViewer Quality Assurance Engineer
  • rudik
    rudik Posts: 1

    Any update on this ?

    We are also waiting for this feature....

     

  • Remg
    Remg Posts: 1

    Please? We are too!

  • ThatAdminGuy
    ThatAdminGuy Posts: 1 Newbie

    Any update on this?

    Seems like it would easy to allow us to create custom status lists and this be very useful.