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Issue Connecting

I jsut subscribed to TeamViewer after working with another user.  Everything installed correctly.  I installed on my first remote computer to test it.  I set it up with Unattended Access, but when I attempt to connect to it, all I am getting is "Initializing Display Parameters"   until the screen is either unlocked or no longer minimized.  Did I miss a setting somewhere?  90% of my remote work will be done after hours when the users are probably logged off.  Thank you.

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