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Teamviewer QS for Trekstor Surftab Theatre 13.3 ??

Hello all,

to allow my grand father to participate on the internet I bought him a Trekstor Surftab Theatre 13.3 with Android 6.0 (He needs large icons and characters, so I went to this huge and sometimes slow device)

As my grand father needs remote support from me I installed Teamviewer QS on the device. After starting TV QS a message pops up that the device supports remote control and I should contact Teamviewer Support and create a ticket. But that is only available for business users.

Trekstor is listed in the Teamviewer supported device list for remote control.

So my question is how to get the dedicated file to remotely control the Surftab?

Hope anybody can help me here.

Thanks, Paul