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GDPR information

flospi Posts: 29 ✭✭

We are collecting information concerning GDPR (DGSVO) and where TeamViewer is saving the data. Is there any documentation about or can anyone tell me more details?


  • Esther
    Esther Posts: 4,088 Former Community Manager

    Hi @flospi

    As controllers we are responsible for complying with the relevant requirements under the General Data Protection Regulation (“GDPR”) in respect of the personal data that we hold in connection with the contractual relationship. We are taking steps to ensure that we meet these GDPR requirements by 25 May 2018.

    As part of our GDPR Readiness activities and as required by the regulations we are updating our analysis of processing activities as part of our continuous review of how personal information is handled across our business operations, products and services.

    TeamViewer is a global organization and for us it is important that the personal information of our customers and our own people is handled in accordance with GDPR.

    Our data protection governance arrangements and privacy mindset ensure that our operations are subject to continuous review to maintain alignment with GDPR as we introduce new products and services.

    We will provide a set of FAQ to answer the most common questions about TeamViewer and GDPR latest by the end of May 2018 and this will also include your questions about where we are storing the data.

    Thank you, Esther

    Former Community Manager

  • Is there a Data Privacy Addendum ready for signing? Or will you include binding clauses with respect to GDPR in your terms of service?

    To only promise an FAQ by the end of May, while everybody needs their requirements met by then, that's a little unsettling to be honest.

  • Esther
    Esther Posts: 4,088 Former Community Manager

    Hi @LottaLeben

    Thank you for your question.

    TeamViewer’s EULA and Privacy Policy are being updated to align with the requirements of GDPR and this should be sufficient for many of our customers. Where a customer organisation requires a Data Processing Agreement/Addendum to help the organisation to demonstrate it is meeting its obligations with respect to GDPR, we will provide a suitable template populated with the necessary details.

    TeamViewer’s GDPR page will be available in the next week and will include further information, FAQs and documentation. This will be updated regularly over the next few weeks. Once available we will make an announcement on the Community and through our regular TeamViewer Newsletter.

    In the meantime, please refer to our recent Knowledge Base article - TeamViewer and GDPR

    Thank you and all the best,


    Former Community Manager

  • leozippe
    leozippe Posts: 1

    Hi Esther,

    since we use your Teamviewer to support a number of lawyer's offices we ´d like to offer them a "Datenschutzvereinbarung" and therefore ´d like to receive the template announced by your company - preferably in German.


  • Esther
    Esther Posts: 4,088 Former Community Manager

    Hi @leozippe

    Please have a look into our EULA Section C:

    I hope this helps you.

    Best, Esther


    Former Community Manager