France + Belgium telephone platform unavailable

MichaelCRESCI

Hi,

This morning (~10h15) we had a scheduled meeting with people in France and Belgium.

They tried to join the meeting by phone.

For both, they tried to call the plateform in BE and in FR, but it didn't not work. Why?

They have been unable to join the meeting by phone.

Thank you

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Giovanni

Hi @MichaelCRESCI

thank you for your reply.

We opened a ticket for this case, you should receive an email in some minutes, we will continue our investigation and you will receive the information directly via the ticket instead of here in the community.

Thank you and take care,

Giovanni.

MichaelCRESCI

They could not reach by phone the number in France and in Belgium.

So they could never join the online meeting.

Giovanni

Hi @MichaelCRESCI

thank you for your reply.

We are investigating on this, could you please tell us what was the issue exactly? Could they hear the announcement at the beginning of the call or they could not hear any sound?

Tahnks,

Giovanni.

MichaelCRESCI

Hi giovanni,

Do you what what had happened yesterday morning ? Do you have more information ?

Thank you

Giovanni

Dear @MichaelCRESCI

thank you for your post.

We checked the phone number for France (+33 180 144 510) and the 2 for Belgium (+32 280 846 44 & +32 280 846 44) and all are working fine, you can try once again now.

If you have any other questions please don’t hesitate to contact us.

Take care,

Giovanni